Do You See What I Hear?”
Designing for Collocated Patient–Practitioner Collaboration in Audiological Consultations
Bibliographic Data
| ID | 15215915 |
|---|---|
| Authors | Yngve Dahl (0000-0002-5524-4278, SINTEF Digital, corresponding author), Geir Kjetil Hanssen (0000-0003-2718-6637, SINTEF Digital) |
| Year | 2017 |
| Volume | 33 |
| Issue | 5-6 |
| Pages | 372-421 |
| Publication date | 2017-09-14 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Human-Computer Interaction (JOURNAL) |
| Journal identifiers | ISSN: 0737-0024 • E-ISSN: 1532-7051 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/07370024.2017.1374184 |
| OpenAlex | W2755808195 |
| Language | EN |
| Citations received | 1 |
| References cited | 37 |
Patient-centered care encourages active involvement of patients in their own treatment and a collaborative perspective on the relationship between patient and practitioner. However, to achieve constructive patient–practitioner collaboration in medical consultations the partakers need to successfully interact across conceptual boundaries that can impede intersubjectivity, i.e., the construction of shared meanings and understandings in communicative activities. We present a synthesis of a user-centered approach to designing interactive technology supporting collaboration in face-to-face consultations related to audiological (hearing) rehabilitation. Specifically, we focus on the case of hearing aid tuning, and on the design and utility assessment of a prototype sound environment simulator intended to support the process by helping the patient and the practitioner build a joint understanding of the individual patient’s hearing problem and perceived effects of treatment actions. We describe an empirical and qualitative investigation that calls specific attention to the multi-dimensional boundaries involved in collocated patient–practitioner interactions, and to the explorative and situated nature of the consultation as a collaborative problem-solving process. Here, various micro-practices play a key role in gradually forming a better understanding of the problem at hand and in identifying appropriate treatment steps. Our findings suggest that patient–practitioner collaboration can benefit from interactive technology, which is sufficiently flexible or open-ended in terms of use to accommodate, or be appropriated, to the immediate needs of the situation. We argue that designing technology with the aim of enhancing existing practices of intersubjectivity, rather than doing away with them, improves the chances of enriching collocated patient–practitioner interaction and reduces risk of obstructing it. The main research contribution is an increased understanding of the medical consultation as an instance of collocated collaborative work and learning, and the challenges and opportunities that lie in co-designing interactive solutions that can help the patient take an active and contributing part in the situation
Constructive · Health care · Intersubjectivity · Knowledge management · Medical education · Patient participation · Perspective (graphical · Process (computing · Situated · Sociology · Action Observation and Synchronization · Computer Science · Design Education and Practice · Innovative Human-Technology Interaction · Medicine · Psychology
Doing Conversation Analysis
Groupware
Grounding in communication.
Shared Decision Making — The Pinnacle of Patient-Centered Care
The Values and Value of Patient-Centered Care
Designing for Appropriation
From Intersubjectivity to Group Cognition
Institutional Ecology, `Translations' and Boundary Objects
Engendering Response
Patient Participation in Medical Consultations
A Simplest Systematics for the Organization of Turn-Taking for Conversation
| Citations per year | 0.33 |
|---|---|
| Citation span | 2023 - 2023 (1) |
| Highly cited | No |