Tourist Loyalty and Urban E-Services
A Comparison of Behavioral Impacts in Leipzig and Amsterdam
Bibliographic Data
| ID | 15318462 |
|---|---|
| Authors | João Romão (0000-0003-1551-1957, Russian State Agrarian Correspondence University, corresponding author), Eveline Van Leeuwen (0000-0002-3262-7030), Bart Neuts (0000-0002-6518-650X), Peter Nijkamp (0000-0002-4068-8132) |
| Year | 2015 |
| Volume | 22 |
| Issue | 2 |
| Pages | 85-101 |
| Publication date | 2015-04-03 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Urban Technology (JOURNAL) |
| Journal identifiers | ISSN: 1063-0732 • E-ISSN: 1466-1853 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/10630732.2015.1018724 |
| OpenAlex | W1845935600 |
| Language | EN |
| Citations received | 2 |
| References cited | 31 |
E-services are increasingly important communication tools for tourism providers but not all tourists prefer the same type of services. This work compares the preferences for e-services according to the characteristics of tourists and the implications on their expenditures during travel to the cities of Amsterdam and Leipzig. In addition, the determinants of satisfaction and loyalty according to the characteristics and motivations of the visitors in these cities are analyzed. Despite some important common tendencies, most of the relations under analysis in both structural models did not provide identical results for these two cities, emphasizing the heterogeneity of tourism destinations
Advertising · Business · Destinations · Economic geography · Geography · Loyalty · Regional science · Tourism · Work (physics · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Diverse Aspects of Tourism Research · Engineering · Marketing
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| Unique citing works | 2 |
|---|---|
| Citations per year | 0.25 |
| Citation span | 2018 - 2018 (1) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 2 |