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The Aggregation of Tracking-and-Timing Visitor-Use Data of Museum Exhibitions for Benchmarks of “Thorough Use”

Bibliographic Data

ID15322561
AuthorsBeverly Serrell (Serrell & Associates, Chicago, Illinois, USA, corresponding author)
Year2020
Volume23
Issue1
Pages1-17
Publication date2020-01-02
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueVisitor Studies (JOURNAL)
Journal identifiersISSN: 1064-5578 • E-ISSN: 1934-7715
PublisherRoutledge (PUBLISHER • GB)
DOI10.1080/10645578.2020.1750830
OpenAlexW3017020431
LanguageEN
Citations received9
References cited8

Understanding the behavior of visitors in museum exhibitions is essential to the creation of effective presentations of meaningful content and experiences for the public. This article summarizes a recent aggregation of 65 tracking-and-timing studies that builds on the data for 110 older studies previously published and examines the issue of “thorough use” with two numerical indexes – the sweep rate index (SRI) and the percentage of diligent visitors (%DV). These metrics reveal patterns of the most basic evidence of visitors’ engagement with exhibitions. In addition, a metascattergram visually presents the variables along with benchmarks – 300 SRI and 25% DV – that can be used to compare the data from one exhibition to another or to compare the same traveling exhibition at different sites. SRI and %DV contribute useful measures for discussions about diagnosing and improving audience engagement in exhibitions, and the process of collecting and analyzing the data is a useful activity for museum professional development

Art · Exhibition · Index (typography · Process (computing · Sociology · Tracking (education · Visitor pattern · Visual arts · World Wide Web · Computer Science · Conferences and Exhibitions Management · Diverse Aspects of Tourism Research · Museums and Cultural Heritage

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    Alice C Fu, Archana Kannan et al.•Visitor Studies•2016

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    Alice C Fu, Lisa Peterson et al.•Visitor Studies•2015

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  • The Use of Audio Guides to Collect Individualized Timing and Tracking Data in a Science Center Exhibition

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Unique citing works9
Citations per year2.25
Citation span2022 - 2026 (5)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 8

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