Validating nonverbal cues for assessing physician empathy in telemedicine
A Delphi study
Bibliographic Data
| ID | 15327985 |
|---|---|
| Authors | Annisa Ristya Rahmanti (0000-0001-9478-6267, Universitas Gadjah Mada), Hsuan‐Chia Yang (0000-0001-9198-0697, Taipei Medical University), Chih‐Wei Huang (0000-0002-2551-6199, Taipei Medical University), Ching-Tzu Huang (Taipei Medical University), Lutfan Lazuardi (0000-0001-5146-8162, Universitas Gadjah Mada), Che‐Wei Lin (0000-0002-8564-5793, corresponding author), Che-Wei Lin (0000-0002-9650-5251, Taipei Medical University, corresponding author), Yu‐Chuan Li (0000-0001-6497-4232, Taipei Medical University, corresponding author) |
| Year | 2025 |
| Volume | 30 |
| Issue | 1 |
| Pages | 2497328-2497328 |
| Publication date | 2025-05-08 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Medical Education Online (JOURNAL) |
| Journal identifiers | ISSN: 1087-2981 • E-ISSN: 1087-2981 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/10872981.2025.2497328 |
| PMID | 40338675 |
| OpenAlex | W4410192517 |
| Language | EN |
| Citations received | 1 |
| References cited | 46 |
Nonverbal communication is essential in physician-patient interaction, especially in telemedicine where verbal cues may be limited. This study aimed to identify and validate key nonverbal cues for assessing physician empathy in telemedicine consultations through a Delphi method. A three-round Delphi study was conducted from June to November 2022, involving various experts, including academics, healthcare professionals, AI/telemedicine researchers, industry professionals, and patients. Experts evaluated the importance, validity, and reliability of potential nonverbal cues. Consensus was determined based on median responses and expert scoring percentages, with statistical agreement and stability assessed using Kendall's coefficient of concordance (Kendall's W) and Wilcoxon signed-rank test. Analyses were conducted using SPSS, version 23.0 with significance set at p p p p < 0.001). This study highlights the importance of specific nonverbal cues in telemedicine, particularly facial expression, eye contact, and tone of voice. It provides a validated foundation for developing tools to enhance physician-patient interactions and potentially improve health outcomes in telemedicine
Delphi · Delphi method · Empathy · Health care · Medical education · MEDLINE · Nonverbal communication · Telemedicine · Applied Psychology · Clinical Reasoning and Diagnostic Skills · Communication · Computer Science · Empathy and Medical Education · Medicine · Patient-Provider Communication in Healthcare · Psychology · Social Psychology · Artificial Intelligence
The Effects of Physician Empathy on Patient Satisfaction and Compliance
Defining consensus
Facial mimicry, empathy, and emotion recognition
The Delphi technique in health sciences education research
Is There a Consensus on Consensus Methodology? Descriptions and Recommendations for Future Consensus Research
Emotion recognition from expressions in face, voice, and body
Empathic Validation in Physician-Patient Communication
Body-oriented gestures as a practitioner's window into interpreted communication
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 1 |