Analysis of latent profiles and affected factors according to the implementation of a protection system against customer bullying in Korea
Bibliographic Data
| ID | 15369353 |
|---|---|
| Authors | Eun-Mi Baek (0000-0002-0940-5819, Catholic University of Korea), Eun-Hi Choi (0000-0002-5175-0210, Eulji University, corresponding author), Hye‐Sun Jung (0000-0002-9808-7217, Catholic University of Korea), Hye-Sun Jung |
| Year | 2022 |
| Volume | 22 |
| Issue | 1 |
| Pages | 362-362 |
| Publication date | 2022-02-19 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | BMC Public Health (JOURNAL) |
| Journal identifiers | ISSN: 1471-2458 • E-ISSN: 1471-2458 |
| Publisher | BioMed Central (PUBLISHER • GB) |
| DOI | 10.1186/s12889-022-12743-7 |
| PMID | 35183156 |
| OpenAlex | W4213217214 |
| Language | EN |
| References cited | 29 |
First, a system to prevent customer bullying must be adopted in the service industry. Second, there must be a way to improve trust between customers and workers when protective measures are being adopted. Third, managers must establish a system that can both protect workers against bullying and provide customer satisfaction
Business · Customer satisfaction · Environmental health · Lagging · Multinomial logistic regression · Statistics · Applied Psychology · Job Satisfaction and Organizational Behavior · Medicine · Occupational Health and Safety Research · Psychology · Workplace Violence and Bullying · Marketing
| Highly cited | No |
|---|