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Exploring the Effect of Social Support and Empathy on User Engagement in Online Mental Health Communities

Bibliographic Data

ID15467820
AuthorsYixin Chen (0000-0001-7330-2366, Peking University), Yang Xu (0000-0003-3898-022X, Peking University), Xu Yang (0000-0001-5928-7710, Peking University, corresponding author)
Year2021
Volume18
Issue13
Pages6855-6855
Publication date2021-06-26
Open AccessYes
TypeARTICLE
VenueInternational Journal of Environmental Research and Public Health (JOURNAL)
Journal identifiersISSN: 1661-7827 • E-ISSN: 1660-4601
PublisherMultidisciplinary Digital Publishing Institute (PUBLISHER • CH)
DOI10.3390/ijerph18136855
PMID34206719
OpenAlexW3177077754
LanguageEN
Citations received10
References cited57

It is known that social support and empathy are beneficial for mental health. As a result of the widespread development of social media, online social support and empathy could also influence user behaviors during the development of online communities. However, few studies have examined these effects from the perspective of online mental health communities. These communities appear to be a crucial source for mental health related support, but the spread of online empathy in these communities is not well-understood. This study focused on 22 mental health related subreddits, and matched and compared users (1) who received social support with those who did not receive social support, and users (2) who received more empathic social support with those who received less empathic social support. The results showed that social support and empathy are "contagious". That is, users who received social support at their first post would be more likely to post again and provide support for others; in addition, users who received more empathic support would subsequently express a higher level of empathy to others in the future. Our findings indicate the potential chain reaction of social support and empathy in online mental health communities. Our study also provides insights into how online mental health communities might better assist people to deliver social support that can help others to deal with mental problems

Empathy · Mental health · Online participation · Perspective (graphical · Psychiatry · Social media · Social support · The Internet · World Wide Web · Applied Psychology · Computer Science · Digital Mental Health Interventions · Impact of Technology on Adolescents · Mental Health via Writing · Psychology · Social Psychology

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Citations per year3.33
Citation span2023 - 2026 (4)
Highly citedNo

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