Niveles de insatisfacción del usuario externo en el Instituto Nacional de Salud del Niño de Lima, Perú
Bibliographic Data
| ID | 15533907 |
|---|---|
| Authors | Roberto Shimabuku (0000-0001-6156-6786, Instituto Nacional de Salud del Niño, corresponding author), Luis Huicho (0000-0002-5272-5885), Danitza Fernández, Graciela Nakachi, Ruth Maldonado (Instituto Nacional de Salud del Niño), Armando Barrientos (0000-0003-0672-7094, Institut d'Estadística de Catalunya) |
| Year | 2012 |
| Volume | 29 |
| Issue | 4 |
| Pages | 483-489 |
| Publication date | 2012-12-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Revista Peruana de Medicina Experimental y Salud Pública (JOURNAL) |
| Journal identifiers | ISSN: 1726-4634 • E-ISSN: 1726-4642 |
| Publisher | National Institute of Health of Peru (PUBLISHER • PE) |
| DOI | 10.1590/s1726-46342012000400010 |
| PMID | 23338633 |
| OpenAlex | W2083737310 |
| SciELO | S1726-46342012000400010 |
| Language | ES |
| References cited | 4 |
The dimensions showing an increase in the dissatisfaction index were tangible aspects, hygiene and others for hospitalization and emergency services. On the other hand, the medical capabilities dimension for outpatient visits showed a decrease in the level of dissatisfaction over the evaluated period
Humanities · Political science · Healthcare Policy and Management · Patient Satisfaction in Healthcare · Philosophy · Primary Care and Health Outcomes · Psychology
| Highly cited | No |
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