Empowered service users
Peer workers co-production in Norwegian mental health and substance use services
Bibliographic Data
| ID | 16775666 |
|---|---|
| Authors | Kristina Bakke Åkerblom (0000-0002-0610-3794, Western Norway University of Applied Sciences, corresponding author), Jonathan Q Tritter (0000-0001-6258-4628, Nord University) |
| Year | 2025 |
| Volume | 27 |
| Issue | 6 |
| Pages | 1652-1674 |
| Publication date | 2025-06-03 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Management Review (JOURNAL) |
| Journal identifiers | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2024.2397471 |
| OpenAlex | W4402134757 |
| Language | EN |
| Citations received | 3 |
| References cited | 47 |
Employing citizens with first-hand experience as ‘peer workers’ (PW) is increasingly prevalent in mental health and substance use organizations. This Norwegian qualitative exploratory study presents three benefits of PWs identified by managers, health professionals and PWs: empowered co-production, fluid positions, and catalysing cultural change. PWs have less clearly defined roles but can exercise discretion and autonomy. As service user experts, they often have direct access to management and can promote change in professional practice in multidisciplinary settings. PWs have the potential to catalyse change and increase legitimacy and trust, but greater attention is needed to strategies that support their integration
Business · Economics · Mental health · Mental health service · Norwegian · Peer review · Political science · Psychiatry · Public relations · Substance use · Community Health and Development · Health Policy Implementation Science · Mental Health and Patient Involvement · Psychology · Marketing
Public Governance as Co-creation
A systematic review of influences on implementation of peer support work for adults with mental health problems
The Dark Side of Co-Creation and Co-Production
The Multiple Facets of Co-Production
Collaborative innovation in the public sector
‘Collective making’ as knowledge mobilisation
Co-Production and the Co-Creation of Value in Public Services
“Sticky Information” and the Locus of Problem Solving
Co-design
Systematic text condensation
Lead Users
Health equity in England
A Systematic Review of Co-Creation and Co-Production
Public values? A systematic literature review into the outcomes of public service co-creation
Facing the human capital crisis
Co-producing Randomized Controlled Trials
The birdcage is open, but will the bird fly? How interactional and institutional trust interplay in public organisations
The work of exemplary practitioners in neighborhood governance
Co-producing Public Welfare Services with Vulnerable Citizens
Towards a principle of most-deeply affected
How to systematically analyze co‐production to inform future policies? Introducing 5Ws of co‐production
We're not there to lead”
Neutralized, enhanced, tokenistic
Boundary Spanners in Public Management and Governance
Representative bureaucracy and organizational attractiveness
Collaborative Public Management and Democracy
Varieties of Participation in Public Services
The All-Affected Principle and the Question of Asymmetry
Measuring and assessing the effects of collaborative innovation in crime prevention
A paradox in healthcare service development
Moving from rational to normative ideologies of control over public involvement
Alignments and differentiations
| Unique citing works | 3 |
|---|---|
| Citations per year | 3 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 3 |