Applied Crisis Communication and Crisis Management

Cases and Exercises

Bibliographic Data

ID19936439
AuthorsW Timothy Coombs (0000-0002-3693-4388, corresponding author)
Year2014
Publication date2014-01-01
Open AccessNo
TypeBOOK
VenueApplied Crisis Communication and Crisis Management (SOURCE_BOOK)
PublisherSAGE Publications, Inc. (PUBLISHER)
DOI10.4135/9781544308531
OpenAlexW659063491
ISBN9781544308531
Open LibraryOL27592134M
LanguageEN
Citations received6

This book guides students through cases and exercises that explore crisis communication and management in action and build the necessary skills for effective crisis management. In the first two chapters, the author W. Timothy Coombs introduces key theories and principles in crisis communication, which the students apply through analysis of 17 cases drawn from recent headlines. The cases are explored from pre-crisis, mid-crisis, and post-crisis perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters. Exercises are included to help students apply concepts from crisis communication and management such as crisis threat assessment and the utility of social media in scanning for crisis warning signs. The appendix includes sample crisis management plans, sample crisis response strategy templates, and

Business · Crisis communication · Crisis management · Crisis response · Political science · Public relations · Disaster Management and Resilience · Law · Public Relations and Crisis Communication · Business communication · Management

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