Quality Circles
Will Transactional Analysis Improve Their Effectiveness
Bibliographic Data
| ID | 20177859 |
|---|---|
| Authors | Nick Nykodym, William Ruud, William N Ruud, Patrick Liverpool, Patrick R Liverpool |
| Year | 1986 |
| Volume | 16 |
| Issue | 3 |
| Pages | 182-187 |
| Publication date | 1986-07-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Transactional Analysis Journal (JOURNAL) |
| Journal identifiers | ISSN: 0362-1537 • E-ISSN: 2329-5244 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1177/036215378601600307 |
| OpenAlex | W2231527333 |
| Language | EN |
| Citations received | 3 |
| References cited | 4 |
The success story of Quality Circles (QC) fills popular and professional journals. A Quality Circle consists of a group of employees who voluntarily meet regularly to discuss quality and other problems related to their work. Employees try to determine causes, recommend action, and take corrective measures. However, inherent in QC design and implementation are a number of factors that cause them to self-destruct.Factors resulting in the demise of Quality Circles include the inability of employees to acquire communication skills involving group process and problem solving. Inadequate communication skills and communication experiences decrease the effectiveness of QC interventions. Sufficient pre-Quality Circle training and skill building are vital elements in successful QC projects. QC groups that continue list social satisfaction of members as a key point.This study explores the effectiveness of transactional analysis as a pre-Quality Circle strategy that increases perceived co-worker communication as reflected by increased satisfaction with peer support, peer goal emphasis, work group facilitation, and co-worker interaction facilitation.In a pretest, posttest, control group design, transactional analysis increased co-worker perception of communication and interaction at a statistically significant level. The authors conclude that transactional analysis may be a viable tool for preintervention strategy or as a team skills-building phase preceding the actual Quality Circle organizational effort
Interpersonal communication · Knowledge management · Operations management · Perception · Psychological intervention · Quality circle · Transactional analysis · Transactional leadership · Applied Psychology · Computer Science · Engineering · Personality Disorders and Psychopathology · Psychology · Psychotherapy Techniques and Applications · Social Psychology · Transactional Analysis in Psychotherapy
| Unique citing works | 3 |
|---|---|
| Citations per year | 0,08 |
| Citation span | 1990 - 2002 (13) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 3 |