Failure of chatbot Tay was evil, ugliness and uselessness in its nature or do we judge it through cognitive shortcuts and biases
Bibliographic Data
| ID | 20398699 |
|---|---|
| Authors | Tomáš Zemčík (0000-0002-3093-4600, VSB - Technical University of Ostrava, corresponding author) |
| Year | 2021 |
| Volume | 36 |
| Issue | 1 |
| Pages | 361-367 |
| Publication date | 2021-03-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | AI & Society (JOURNAL) |
| Journal identifiers | ISSN: 0951-5666 • E-ISSN: 1435-5655 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s00146-020-01053-4 |
| OpenAlex | W3082094438 |
| Language | EN |
| Citations received | 6 |
| References cited | 4 |
Business · Chatbot · Cognition · Epistemology · World Wide Web · Computer Science · Ethics and Social Impacts of AI · Medicine · Neuroethics, Human Enhancement, Biomedical Innovations · Philosophy · Psychology · Psychology of Moral and Emotional Judgment
Conversational AI
Corroborating a sorting task measure of individual and of local collective knowledge structure
When chatbots make errors
Determining the causes of user frustration in the case of conversational chatbots
Minding the gap(s)
Understanding users’ responses to disclosed vs. undisclosed customer service chatbots
| Citations per year | 1.5 |
|---|---|
| Citation span | 2022 - 2025 (4) |
| Highly cited | No |