Exploring the Contribution of Frontline Welfare Service Delivery to Capability Development in Australia
Bibliographic Data
| ID | 2115598 |
|---|---|
| Authors | Claire Mason (0000-0002-4412-5142, Commonwealth Scientific and Industrial Research Organisation), Anneliese Spinks (0000-0003-1447-5376, Commonwealth Scientific and Industrial Research Organisation), Stefan Hajkowicz (0000-0003-0522-6706, Commonwealth Scientific and Industrial Research Organisation), Liz Hobman (Commonwealth Scientific and Industrial Research Organisation) |
| Year | 2014 |
| Volume | 43 |
| Issue | 3 |
| Pages | 635-653 |
| Publication date | 2014-07-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Social Policy (JOURNAL) |
| Journal identifiers | ISSN: 0047-2794 • E-ISSN: 1469-7823 |
| Publisher | Cambridge University Press (CUP) (PUBLISHER) |
| DOI | 10.1017/s0047279414000087 |
| OpenAlex | W2152530266 |
| Language | EN |
| Citations received | 4 |
| References cited | 19 |
This study explores how interactions between frontline welfare service delivery employees and recipients are seen to affect welfare recipients' capabilities. Seventeen employees and fifty-two welfare recipients from the Australian Department of Human Services were interviewed regarding their service delivery experiences. Interviews were transcribed and participants' descriptions of the outcomes achieved from welfare service delivery interactions were analysed to determine the major themes. Burchardt and Vizard's (2007) capability list captured many of the effects described by participants, particularly the capability domains labelled 'Individual, family and social life', 'Education and learning', 'Standard of living', 'Health' and 'Productive and valued activities'. Other outcomes were described by participants that might represent early indicators of positive or negative impact. Our findings suggest that welfare service delivery can both promote and impair capability development for welfare recipients
Affect (linguistics) · Business · Economic growth · Economics · Human services · Political science · Public relations · Service (business) · Service delivery framework · Social Welfare · Welfare · Employment and Welfare Studies · Gender, Labor, and Family Dynamics · Marketing · Medicine · Nursing · Psychology · Social Policy and Reform Studies
Visions of Development
Political Theory and Feminist Social Criticism
Resources, values, and development
The Capability Approach
Can Anyone Hear Us
United we stand? Collaboration as a means for identifying children and adolescents at risk
Role of social welfare in European suicide prevention
The Role of Performance Measures in a Federal‐state Context
Partnering the 800 Pound Gorilla
On the front lines of welfare delivery
Integrated employment policies for disabled people
The integration of activation policy at sub‐national level
The promotion of capabilities in Sweden
Assessing integrated employment policies against the capability approach
People, service and trust
The Implementation of Welfare Reform Policy
Poverty, Well‐Being, and Gender
Women and Human Development
| Citations per year | 0.57 |
|---|---|
| Citation span | 2019 - 2021 (3) |
| Highly cited | No |