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Online reputation management in Spanish cancer patients’ associations

A proposal model

Bibliographic Data

ID21210669
AuthorsPablo Medina-Aguerrebere (0000-0002-4463-4721), Toni González Pacanowski (0000-0003-3005-2218, University of Alicante), E Bieronski (0000-0001-6276-4127, Canadian University of Dubai)
Year2022
Volume13
Issue2
Pages317
Publication date2022-07-01
Open AccessYes
TypeARTICLE
VenueRevista Mediterranea de Comunicacion (JOURNAL)
Journal identifiersISSN: 1989-872X • E-ISSN: 2530-0024
PublisherUniversidad de Alicante Servicio de Publicaciones (PUBLISHER)
DOI10.14198/medcom.22240
OpenAlexW4283660706
LanguageEN
Citations received1
References cited7

Cancer patients’ associations have become valid public health players because they help patients to face this disease from physical, emotional and social perspectives. Some of these associations resort to social media platforms not only to improve their relationships with patients, but also to promote their own brand. This paper seeks to understand how Spanish cancer patients’ associations manage their social media platforms to promote their brand. To do that, we conducted a literature review about health communication; we considered 48 indicators to analyze how 107 associations belonging to the Spanish Group of Cancer Patients (Gepac) managed Facebook, Twitter, Youtube and their corporate website for branding initiatives; and we proposed a communication model for branding cancer patients’ associations on these platforms (MedPac Model). We concluded that Spanish cancer patients’ associations prioritize medical information but not brand-related elements, they lack the economic and human resources to produce a quality content, and they have not yet implemented a true corporate communication approach

Business · Cancer · Health communication · Political science · Public health · Public relations · Reputation · Social media · Sociology · Health Literacy and Information Accessibility · Medicine · Nursing · Psychology · Social Media in Health Education · Web and Library Services

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Citations per year1
Citation span2025 - 2025 (1)
Highly citedNo

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