From blocks to balance sheets
Employee outcomes in AI-enhanced blockchain FinTech
Bibliographic Data
| ID | 21282713 |
|---|---|
| Authors | Saqib Muneer (0000-0003-4575-9566, University of Ha'il), Mazhar Hussain Choudhary (University of Ha'il), Ghulam Dastgeer (0000-0001-9078-6139, University of Ha'il), Muhammad Imran Qureshi (0000-0001-8861-0628, Teesside University), Saad Mahmood Bhatti (0000-0002-0242-4902, University of Engineering and Technology Lahore, corresponding author) |
| Year | 2026 |
| Volume | 264 |
| Pages | 106416 |
| Publication date | 2026-04-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Acta Psychologica (JOURNAL) |
| Journal identifiers | ISSN: 0001-6918 • E-ISSN: 1873-6297 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.actpsy.2026.106416 |
| PMID | 41653764 |
| OpenAlex | W7128316029 |
| Language | EN |
| Citations received | 1 |
| References cited | 54 |
In an era where Financial technology (FinTech) firms are increasingly dependent on blockchain technology, FinTech employees are confronted with information overload that can affect organizational performance. Grounded in socio-technical systems theory (STS), this study explores the role of blockchain financial communication adequacy in driving employee-perceived economic outcomes with occupational well-being and employee's workplace resilience as two mediating variables while employee perceived chatbot assistance in blockchain finance plays the moderating role. Data from 436 employees from a total of 3 FinTech firms with a blockchain native to Saudi Arabia were analyzed using SmartPLS. Results show that communication adequacy directly increases perceived economic outcomes and works through improved well-being and resilience. Moreover, every mediation channel is further enhanced with AI-chatbot support. These insights shed light on the synergies between humans and machines that are required to bring ledger transparency to financial success and provide a blueprint for practitioners looking to optimize socio-technical interfaces in digital finance
Affect (linguistics) · Balance (ability) · Blockchain · Blueprint · Mediation · Psychological resilience · Resilience (materials science) · Transparency (behavior) · XBRL · AI in Service Interactions · Blockchain Technology Applications and Security · FinTech, Crowdfunding, Digital Finance
Socio-technical systems
Relationship between corporate social responsibility at the micro-level and environmental performance
Generative AI at Work
Influence of communication determinants on safety commitment in a high-risk workplace
Enabling or burdening?—The double-edged sword impact of digital transformation on employee resilience
How employee resilience contributes to digital performance
Building organizational resilience through strategic internal communication and organization–employee relationships
Industry 4.0 integration with socio-technical systems theory
Healing leaders
Triple-E effect
| Citations per year | 1 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |