Investigating the impact of culture dimensions on Chinese citizens' continuous use of e-government websites

A cultural model-based study

Bibliographic Data

ID21283087
AuthorsYuanyuan Guo (0000-0003-0112-3005), Guo Yuanyuan (Tsinghua University, corresponding author)
Year2024
Volume244
Pages104196
Publication date2024-04-01
Open AccessYes
TypeARTICLE
VenueActa Psychologica (JOURNAL)
Journal identifiersISSN: 0001-6918 • E-ISSN: 1873-6297
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.actpsy.2024.104196
PMID38447486
OpenAlexW4392501317
LanguageEN
Citations received5
References cited40

Drawing upon Hofstede's cultural model, this study establishes a framework for examining the factors influencing citizens' continuous use of e-government websites. This paper, employing quantile regression, reveals that collectivism, masculinity, long-term orientation, and constraint culture exhibit varying degrees of influence on different levels of continuous use of China's e-government websites. Moreover, it has been observed that masculine culture exerts a limiting effect on the continuous use of e-government websites by the Chinese public, but this restriction diminishes beyond the 50th percentile of continuous usage level. In contrast, constraint-oriented culture consistently influences the Chinese public's continuous usage behavior of e-government websites. Both collectivist culture and long-term orientation culture demonstrate their impact on the continuous use of e-government websites among the Chinese public once a certain threshold of continuous usage level is achieved. In light of these findings, the study suggests that the government should pay attention to the cultural aspects of e-government websites and provide culturally adaptive e-government services to better meet the public's needs and expectations

Business · China · Collectivism · Constraint (computer-aided design) · Government (linguistics) · Hofstede's cultural dimensions theory · Masculinity · Political science · Public relations · Sociology · Uncertainty avoidance · Digital Marketing and Social Media · E-Government and Public Services · Gender Studies · Marketing · Mathematics · Psychology · Social Psychology · Technology Adoption and User Behaviour

Tools

Open DOIOpen Access