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Ironclad work overload

Prevention of psychosocial hazards among union counsellors in Quebec

Bibliographic Data

ID21349159
AuthorsMélanie Lefrançois (0000-0001-9553-8695, University of Quebec at Montreal School of Management (ESG UQAM), Canada, corresponding author), Mélanie Trottier (0000-0002-8317-4238, University of Quebec at Montreal School of Management (ESG UQAM), Canada)
Year2025
Volume67
Issue2
Pages328-355
Publication date2025-04-01
Open AccessYes
TypeARTICLE
VenueJournal of Industrial Relations (JOURNAL)
Journal identifiersISSN: 0022-1856 • E-ISSN: 1472-9296
PublisherSAGE Publications (PUBLISHER • US)
DOI10.1177/00221856241265273
OpenAlexW4401032088
LanguageEN
Citations received1
References cited55

The role of labour union staffers-as-workers, crucial to the functioning of a union, involves a growing number of increasingly complex demands and requirements. A Quebec union concerned about the health of its members, union counsellors employed by another union, commissioned a study of a prominent psychosocial risk factor: work overload. A case study based on a mixed exploratory participatory design (qual→QUAN; 25 semi-structured interviews, 82 questionnaires) identified individual, interpersonal and organisational determinants, consequences, strategies and possible solutions for the prevention of work overload. The study specifies the workload associated with certain tasks, which are perceived as being more demanding both quantitatively and emotionally. High emotional exhaustion and poor work-life balance underline the urgency of preventing overload. The results point to solutions that mitigate collateral impacts and adopt approaches differentiated by sex/gender, career stage and work-life situation. These reflections on the prevention of a type of psychosocial hazard in trade union action emphasise the importance of understanding the components of workload, and may apply to other professional jobs involving care functions and the management of complex cases

Economics · Interpersonal communication · Management · Psychiatry · Psychosocial · Work (physics) · Workload · Applied Psychology · Clinical Psychology · Employment and Welfare Studies · Engineering · Medicine · Nursing · Occupational Health and Safety Research · Psychology · Social Psychology · Workplace Health and Well-being

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Citations per year1
Citation span2025 - 2025 (1)
Highly citedNo

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