Adoption of e-government
A study on the role of trust
Bibliographic Data
| ID | 21382158 |
|---|---|
| Authors | Johny Davyd Soares Barbosa (0000-0003-2467-9129, Universidade Federal da Paraíba), Flávio Perazzo Barbosa Mota (0000-0001-6812-1499, Universidade Federal da Paraíba) |
| Year | 2022 |
| Volume | 56 |
| Issue | 4 |
| Pages | 441-464 |
| Publication date | 2022-07-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Revista de Administração Pública (JOURNAL) |
| Journal identifiers | ISSN: 0034-7612 • E-ISSN: 1982-3134 |
| Publisher | FapUNIFESP (SciELO) (PUBLISHER) |
| DOI | 10.1590/0034-761220220027x |
| OpenAlex | W4295046716 |
| Language | EN |
| Citations received | 1 |
| References cited | 36 |
This study analyzed the influence of trust and trustworthiness on the intention to adopt and use e-government services. A structural model was proposed, considering the relationship among Ability, Benevolence, Integrity, Perceived Risk, Trust of the Government, Trust of the Internet and Disposition to Trust. The model was tested through structural equation modeling (partial least square method). An online questionnaire was applied, including 36 items for all the constructs presented in the model, and measured with 11-point Likert scales. After the first round of analysis, an alternative model was proposed with a better fit. Results indicated that: 1) Ability, Benevolence, and Integrity, together, positively influence Trust of the Government; 2) Trust of the Government and Trust of the Internet positively influence Trust in e-Government; 3) Trust in e-Government negatively influences Perceived Risk and positively influences Intention to Use and; 5) Perceived Risk negatively influences Intention to Use. Considering the results of this research, as government agencies increase their expenditure to implement and maintain e-gov initiatives, they must recognize and deal with trust-related issues
Business · Disposition · Government (linguistics) · Likert scale · Perception · Risk perception · Statistics · Structural equation modeling · The Internet · Trustworthiness · Computer Science · Digital Marketing and Social Media · E-Government and Public Services · Mathematics · Psychology · Social Psychology · Technology Adoption and User Behaviour
The utilization of e‐government services
Modelagem de Equações Estruturais com Utilização do Smartpls
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Trust and risk in e-government adoption
Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands
Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT)
Trust and Electronic Government Success
Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies
Trust and TAM in Online Shopping
A Caution Regarding Rules of Thumb for Variance Inflation Factors
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
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Comparison of Convenience Sampling and Purposive Sampling
Modelling and testing consumer trust dimensions in e-commerce
The public value of E-Government – A literature review
Towards a comprehensive understanding of digital government success
Social identity and trust in internet-based voting adoption
The Effect of Transparency on Trust in Government
Construct Validity and Error Components of Survey Measures
Political Trust and Trustworthiness
| Citations per year | 1 |
|---|---|
| Citation span | 2025 - 2025 (1) |
| Highly cited | No |