The interplaying factors of the robotic tourism experience
The customer journey's touchpoints, context, and qualities
Bibliographic Data
| ID | 21402012 |
|---|---|
| Authors | Aikaterini Manthiou (0000-0002-4843-4890, NEOMA Business School, corresponding author), Philipp Klaus (0000-0002-1500-064X, International University of Monaco), Phil Klaus |
| Year | 2022 |
| Volume | 177 |
| Pages | 121552 |
| Publication date | 2022-04-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technological Forecasting and Social Change (JOURNAL) |
| Journal identifiers | ISSN: 0040-1625 • E-ISSN: 1873-5509 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techfore.2022.121552 |
| OpenAlex | W4210453866 |
| Language | EN |
| Citations received | 12 |
| References cited | 64 |
Archaeology · Business · Context (archaeology) · Customer Experience · Geography · Tourism · AI in Service Interactions · Computer Science · Digital Marketing and Social Media · Marketing · Sharing Economy and Platforms
The Role of Artificial Intelligence in Improving Organizational Behavior
Effects of Travel Agencies' Environment, Social, and Governance Marketing Activities on Consumer Behavioral Intentions
Smart Travel Experiences
Unravelling the customer journey
Impact of the introduction of service robots on consumer satisfaction
Evolution of artificial intelligence research in Technological Forecasting and Social Change
The impact of customer privacy concerns on service robot adoption intentions
From moon landing to metaverse
Exploring memorable gastronomic experiences
Travel into my future
Does the Implementation of Robots in Hotels Influence the Overall TripAdvisor Rating? A Text Mining Analysis from the Industry 5.0 Approach
Attitudes of hotel customers towards the use of service robots in hospitality service encounters
Trust in humanoid robots
Revisiting Consumption Experience
Customer experience
The Impact of Customer-to-Customer Interaction on Cruise Experience and Vacation Satisfaction
Hedonic Consumption
Pine and Gilmore's Concept of Experience Economy and Its Dimensions
Wine tourism experience
An epistemological view of consumer experiences
Understanding Customer Experience Throughout the Customer Journey
Brand Experience
Experiential Marketing
Toward sociable robots
How to Sustain the Customer Experience
Measuring Emotions in Real Time
Customer Experience Creation
Anthropomorphism and the social robot
The tourist as a metaphor of the social world
Information and Communication Technologies in Tourism 2017
Measuring Experience Economy Concepts
Design Thinking for Social Innovation
Optimal capacity and operation design of a robot logistics system for the hotel industry
Rapport–Expectation with a Robot Scale
Investigating People’s Rapport Building and Hindering Behaviors When Working with a Collaborative Robot
River Magic
Timeflow
| Unique citing works | 12 |
|---|---|
| Citations per year | 3 |
| Citation span | 2022 - 2025 (4) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 12 |