Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence

A “Streams” Approach for Technical Communication and User Experience

Bibliographic Data

ID21411025
AuthorsGustav Verhulsdonck (0000-0002-8062-3202, Business Information Systems, Central Michigan University, Mount Pleasant, MI, USA, corresponding author), Tharon Howard (0000-0002-4725-9488, Rhetorics, Communication, and Information Design, Clemson University, Clemson, SC, USA), Jason Tham (0000-0001-8309-5284, Technical Communication & Rhetoric, Texas Tech University, Lubbock, TX, USA)
Year2021
Volume51
Issue4
Pages468-492
Publication date2021-10-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of Technical Writing and Communication (JOURNAL)
Journal identifiersISSN: 0047-2816 • E-ISSN: 1541-3780
PublisherSAGE Publications (PUBLISHER • US)
DOI10.1177/00472816211041951
OpenAlexW3199812860
LanguageEN
Citations received7
References cited33

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC

Design Thinking · Human–computer interaction · Knowledge management · Process (computing) · STREAMS · Technical communication · User experience design · Computer Science · Design Education and Practice · Engineering · Innovative Human-Technology Interaction · Persona Design and Applications

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