Big five personality traits and communication skills as the predictors of oral communication performance in chatbot-human interaction in a second language
Bibliographic Data
| ID | 21451963 |
|---|---|
| Authors | Fidel Çakmak (0000-0002-3285-7661, ALANYA ALAADDİN KEYKUBAT ÜNİVERSİTESİ, corresponding author) |
| Year | 2026 |
| Volume | 45 |
| Issue | 11 |
| Pages | 2580-2596 |
| Publication date | 2026-07-03 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Behaviour and Information Technology (JOURNAL) |
| Journal identifiers | ISSN: 0144-929X • E-ISSN: 1362-3001 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/0144929x.2025.2587731 |
| OpenAlex | W4416282819 |
| Language | EN |
| References cited | 58 |
The recent advanced chatbots have been met with notable enthusiasm in the research community. The technological developments have enhanced the capability of chatbots to engage with users as conversational partners, marking a significant stride forward in the field of artificial intelligence and human–computer interaction. This study aims to investigate the effect of users’ personal factors, such as personality and interpersonal interaction skills, on human-chatbot interaction with the chatbot, Replika. The participants were 96 EFL students. They used Replika for twelve weeks, practicing oral interactions with the chatbot outside of class. The Big Five Personality Trait test and a questionnaire for communication skill assessment were employed before the intervention. Students’ L2 oral performance with human peers and Replica was assessed. The quantitative method was used to analyze the data. The findings reveal a significant difference between the oral performance of foreign language learners when interacting with peers versus when interacting with Replika. Additionally, personal traits and communication skills significantly predicted L2 oral communication performance with Replika. Overall, the results that personal traits and communication skills can predict the L2 oral performance of students with chatbots
Big Five personality traits · Communication Apprehension · Emotional intelligence · Interpersonal communication · Interpersonal relationship · Personality · Trait · AI in Service Interactions · Social Robot Interaction and HRI · Speech and dialogue systems
Living up to the chatbot hype
Critical thinking in the AI era
Stimulating and sustaining interest in a language course
Interacting with educational chatbots
"Like Having a Really Bad PA"
Effects of artificial intelligence on English speaking anxiety and speaking performance
Implementation of an AI chatbot as an English conversation partner in EFL speaking classes
The Role of the Linguistic Environment in Second Language Acquisition
The Five-Factor Model of Personality and Its Relevance to Personality Disorders
Role of AI chatbots in education
Chatbot learning partners
The development of markers for the Big-Five factor structure.
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
The effect of chatbots on learning
Understanding the user experience of customer service chatbots
Investigating the impact of the Amazon Alexa on the development of L2 listening and speaking skills
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Humanizing chatbots
Personality and teamwork behavior in context
How implementing an AI chatbot impacts Korean as a foreign language learners’ willingness to communicate in Korean
Influence of Personality and Motivation on Oral Presentation Performance
| Citation velocity | historical |
|---|---|
| Highly cited | No |