Effects of meta-human characteristics on user acceptance
From the perspective of uncanny valley theory
Dados Bibliográficos
| ID | 21451975 |
|---|---|
| Autores | Sujin Bae (0000-0002-9671-4627, Kyung Hee University), Tony Jung (0000-0002-8594-6641, Manchester Metropolitan University, autor correspondente), Timothy Jung (Kyung Hee University), Justin Cho (0000-0002-3818-4285, Manchester Metropolitan University), Ohbyung Kwon (0000-0001-9686-6586, Kyung Hee University) |
| Ano | 2025 |
| Volume | 44 |
| Fascículo | 4 |
| Páginas | 731-748 |
| Data de publicação | 2025-02-25 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Behaviour and Information Technology (JOURNAL) |
| Identificadores do periódico | ISSN: 0144-929X • E-ISSN: 1362-3001 |
| Editora | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/0144929x.2024.2338408 |
| OpenAlex | W4394841257 |
| Idioma | EN |
| Citações recebidas | 3 |
| Referências citadas | 66 |
Despite the potential of meta-humans in the virtual space, research on how consumers react to meta-humans is scarce.This study investigates the effects of meta-human characteristics on user acceptance.280 responses from the online survey were analysed using structural equation modelling.Findings revealed that meta-humans outshine digital humans in terms of performance and user acceptance.Users encountering digital humans are affected by the uncanny valley in terms of appearance and function.However, users encountering meta-humans are affected only in terms of function.Social presence and perceived novelty are additional factors affecting user acceptance.Theoretically, this study contributes to the literature by confirming the existence of the uncanny valley effect in meta-humans and by expanding human likeness to appearance and behaviour.Although meta-humans have surpassed the uncanny valley in appearance, they still lack familiarity in terms of behaviour.Practically, meta-humans and meta-human modelling tools have been found to surpass existing digital human technology both in performance and user acceptance.However, behavioural human likeness must continue to be developed in order to further increase user acceptance.Furthermore, familiarity does not directly affect user acceptance but mediates satisfaction.As user acceptance follows satisfaction, marketers should investigate user satisfaction rather than improving human likeness
Human–computer interaction · Perspective (graphical) · Technology Acceptance Model · Uncanny valley · Usability · Artificial Intelligence · Computer Science · Psychology · Technology Use by Older Adults
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| Obras citantes distintas | 3 |
|---|---|
| Citações por ano | 1,5 |
| Intervalo de citações | 2024 - 2026 (3) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 3 |