The Role of Customer Perceived Ethicality in Explaining the Impact of Incivility Among Employees on Customer Unethical Behavior and Customer Citizenship Behavior
Bibliographic Data
| ID | 21463992 |
|---|---|
| Authors | Yu-Shan Huang, Yu‐Shan Huang (0000-0003-2721-7966, Texas A&M University – Corpus Christi, corresponding author), Shuqin Wei (Marshall University), Tyson Ang (0000-0002-8229-975X, Marshall University) |
| Year | 2022 |
| Volume | 178 |
| Issue | 2 |
| Pages | 519-535 |
| Publication date | 2022-06-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Business Ethics (JOURNAL) |
| Journal identifiers | ISSN: 0167-4544 • E-ISSN: 1573-0697 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s10551-020-04698-9 |
| OpenAlex | W3119089449 |
| Language | EN |
| Citations received | 6 |
| References cited | 79 |
Business · Business ethics · Counterproductive work behavior · Incivility · Organizational citizenship behavior · Organizational commitment · Perception · Political science · Public relations · Customer Service Quality and Loyalty · Ethics in Business and Education · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Marketing
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Consumer ethics
Multivariate data analysis
Customer betrayal and retaliation
Social Foundations of Thought and Action
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Empirical testing of a model of online store atmospherics and shopper responses
Ethical Decision Making in Organizations
The Sustainability Liability
Customers as Good Soldiers
Moral awareness and ethical predispositions
Atmospheric Effects on Shopping Behavior
Servicescapes
Organizational Climates
On doing relevant and rigorous experiments
Universal dimensions of social cognition
Attitudes and Cognitive Organization
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Testing Structural Equation Models
Warmth and Competence as Universal Dimensions of Social Perception
Incivility in the workplace
Maximizing NVivo Utilities to Analyze Open-Ended Responses
Predicting dishonest actions using the theory of planned behavior
Naturalistic inquiry
Fundamental dimensions of social judgment
The cheater’s high
How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality
The case for motivated reasoning
Nonprofits Are Seen as Warm and For-Profits as Competent
Witnessing Incivility among Employees
When Good Brands Do Bad
| Unique citing works | 6 |
|---|---|
| Citations per year | 2 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 6 |