A survey of social media use in emergency situations
A literature review
Bibliographic Data
| ID | 21500985 |
|---|---|
| Authors | Najeeb Gambo Abdulhamid (0000-0003-4519-2379, Jigawa State Polytechnic, Dutse, corresponding author), Daniel Azerikatoa Ayoung (0000-0002-8249-0538, Bolgatanga Technical University), Armin Kashefi (0000-0001-7816-2227, Brunel University), Boyce Sigweni (0000-0002-4678-3835, Botswana International University of Science and Technology) |
| Year | 2021 |
| Volume | 37 |
| Issue | 2 |
| Pages | 274-291 |
| Publication date | 2021-06-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Information Development (JOURNAL) |
| Journal identifiers | ISSN: 0266-6669 • E-ISSN: 1741-6469 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/0266666920913894 |
| OpenAlex | W3013514069 |
| Language | EN |
| Citations received | 7 |
| References cited | 54 |
This study reviews literature on the use of Social Media (SM) in emergency response operations while identifying gaps in this research stream that need attention from Information Systems (IS) researchers. The research is grounded in past works and attempts to build on research on the application of SM in emergencies. It focuses on understanding the role of SM in the prevention, management and response to emergencies. The review contains a detailed literature exposition of IS and disasters journals. The appraisal of such research stream led the review to focus on the concept of digital volunteerism as an offshoot of crowdsourcing initiatives. Findings from the review reveal that previous studies overlooked the interfacing challenges between formal and traditional aid agencies on one hand and digital humanitarians on the other. Consequently, we identify gaps in the extant literature and propose areas of interest for future research
Crowdsourcing · Data science · Emergency management · Engineering ethics · Extant taxon · Interfacing · Knowledge management · Lagging · Political science · Public relations · Social media · Sociology · World Wide Web · Computer Science · Engineering · ICT in Developing Communities · Mobile Crowdsensing and Crowdsourcing · Public Relations and Crisis Communication
Social media use in disaster recovery
From Dispatch to Impact
Sharing and searching on social media in crises and disasters – A latent class analysis of a representative online sample
A text mining analytic approach for distinguishing between disaster and non-disaster zones from tweets
The European emergency number 112
Social Media Data Analysis
Driving organizational communication impact on social media
Organized behavior in disaster
"Voluntweeters"
Towards an integrated crowdsourcing definition
Fifteen years of social media in emergencies
Coordinating Expertise Among Emergent Groups Responding to Disasters
Snowing, freezing … tweeting? Organizational Twitter use during crisis
The cultural context of emergencies
Non-Profits on E
By choice or by chance
Good Enough is Good Enough
Crisis Crowdsourcing Framework
New information technologies and their impact on the humanitarian sector
Civic crowdfunding research
Crisis in a Networked World
Tsunami early warnings via Twitter in government
Citizens' social media use and homeland security information policy
Citizen–government collaboration on social media
Stand by Me
Supporting “Everyday Analysts” in Safety- and Time-Critical Situations
Social media and disasters
Using thematic analysis in psychology
Response to Social Crisis and Disaster
Emergent Citizen Groups and Emergency Management
Multi-level functionality of social media in the aftermath of the Great East Japan Earthquake
Standardising and mapping open-source information for crisis regions
Disaster myths after the Great East Japan Disaster and the effects of information sources on belief in such myths
| Unique citing works | 7 |
|---|---|
| Citations per year | 1,75 |
| Citation span | 2022 - 2025 (4) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 6 |