Mobile network operators’ business risks in next-generation public safety services

Bibliographic Data

ID21519124
AuthorsTapio Savunen (0009-0009-8516-0743, Aalto University, corresponding author), Pekka Kekolahti (Aalto University), Petri Mähönen (0000-0001-6934-8636, Aalto University), Heikki Hämmäinen (0000-0001-7312-2437, Aalto University), Kalevi Kilkki (Aalto University)
Year2024
Volume48
Issue4
Pages102733
Publication date2024-05-01
Open AccessYes
TypeARTICLE
VenueTelecommunications Policy (JOURNAL)
Journal identifiersISSN: 0308-5961 • E-ISSN: 1879-3258
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.telpol.2024.102733
OpenAlexW4393128785
LanguageEN
Citations received1
References cited14

This research falls under the field of mobile broadband 4G/5G networks for public safety communications and focuses specifically on the public safety services business of mobile network operators (MNOs). This research contributes a qualitative model of MNOs’ business risks in providing public safety services. The risk assessment covers the business model used in European public safety mobile broadband projects. A qualitative method was chosen for the research. The risk model used was an influence diagram with the causal taxonomy of risk, which is commonly used for qualitative and quantitative causal models based on Bayesian networks. The Delphi method was employed through the use of an expert panel to create the risk model. The expert panel's risk assessment was conducted using a case study that followed the model of European public safety projects. The risk model shows that business risks are, in many ways, a threat to the financial goals of MNOs' public safety business. These risks could result in additional costs, contractual penalties, and lost service revenue. Additionally, there is potential for negative impacts on MNOs’ regular business, which can lead to a loss of market share and revenue. This research provides new insights into MNOs’ business risks in next-generation public safety services. Procurement authorities are advised to use the results in the business model and contract planning for public safety procurements. MNOs can gain advantages from these results by enhancing their understanding of the potential business risks, their consequences, and how to control and mitigate them in public safety projects

Business · Business risks · Computer security · Process management · Telecommunications · Big Data and Business Intelligence · Computer Science · Information and Cyber Security · Software Engineering Techniques and Practices · Marketing

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