From approach to avoidance
How AI agent cognitive and affective empathy elicits the uncanny valley effect
Bibliographic Data
| ID | 21558600 |
|---|---|
| Authors | Shuai Zhang (0000-0002-5059-6688, Sun Yat-sen University, corresponding author), Yuxing Qian (0000-0002-3803-2505, Nanjing University), Zhizhen Yao (0000-0002-4234-5125, Wuhan University), Zhenni Ni (0000-0003-1422-2168, Xi'an Jiaotong University), Yang Zhang (0000-0001-6777-3487, Sun Yat-sen University) |
| Year | 2025 |
| Volume | 101 |
| Pages | 102313 |
| Publication date | 2025-09-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Telematics and Informatics (JOURNAL) |
| Journal identifiers | ISSN: 0736-5853 • E-ISSN: 1879-324X |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.tele.2025.102313 |
| OpenAlex | W4413175880 |
| Language | EN |
| Citations received | 1 |
| References cited | 109 |
Cognition · Cognitive psychology · Cognitive science · Empathy · Perception · Psychoanalysis · Uncanny · Uncanny valley · AI in Service Interactions · Neuroscience · Psychology · Psychology of Moral and Emotional Judgment · Social Psychology · Social Robot Interaction and HRI
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Feeling robots and human zombies
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The current state of empathy research.
Cognitive Dissonance
Eliza—a computer program for the study of natural language communication between man and machine
Influence Processes for Information Technology Acceptance
Eliza in the uncanny valley
In the shades of the uncanny valley
Integrating Empathy and Interpersonal Emotion Regulation
Blame the Bot
Venturing into the uncanny valley of mind—The influence of mind attribution on the acceptance of human-like characters in a virtual reality setting
Sample size determination and power analysis using the G*Power software
Understanding anthropomorphism in service provision
The Interactive Effects of Robot Anthropomorphism and Robot Ability on Perceived Threat and Support for Robotics Research
Universal dimensions of social cognition
Common method biases in behavioral research
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
The reliability of a two-item scale
Dual-Process Theories of Higher Cognition
Social Exchange Theory
The structural relations of self-control, empathy, interpersonal trust, friendship quality, and mental well-being among adolescents
From Text to Thought
What makes people share political content on social media? The role of emotion, authority and ideology
Heart or mind? The impact of congruence on the persuasiveness of cognitive versus affective appeals in debunking messages on social media during public health crises
The uncanny of mind in a machine
Robots are friends as well as foes
Why do consumers with social phobia prefer anthropomorphic customer service chatbots? Evolutionary explanations of the moderating roles of social phobia
User perception and self-disclosure towards an AI psychotherapy chatbot according to the anthropomorphism of its profile picture
Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence
The effects of negative information-related incidents on social media discontinuance intention
Warmth trumps competence? Uncovering the influence of multimodal AI anthropomorphic interaction experience on intelligent service evaluation
In principle obstacles for empathic AI
Warmth and Competence as Universal Dimensions of Social Perception
Revisiting the uncanny valley theory
My AI Friend
Too human and not human enough
If software is narrative
Emotional Support from AI Chatbots
Exploring consumers' response to text-based chatbots in e-commerce
Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration
Does mind perception explain the uncanny valley? A meta-regression analysis and (de)humanization experiment
Measuring the Uncanny Valley Effect
The mind in the machine
The moderator–mediator variable distinction in social psychological research
Machines and Mindlessness
The Effects of Instagram Use, Social Comparison, and Self-Esteem on Social Anxiety
Towards an integrative sociological theory of empathy
Effects of Cognitive Complexity and Emotional Upset on Processing Supportive Messages
Resistance to Medical Artificial Intelligence
| Citations per year | 1 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |