Examining the effect of reviewer expertise and personality on reviewer satisfaction
An empirical study of TripAdvisor
Bibliographic Data
| ID | 21563934 |
|---|---|
| Authors | Maoxin Han (0000-0001-7656-8856, Xi'an Jiaotong University, corresponding author) |
| Year | 2021 |
| Volume | 114 |
| Pages | 106567 |
| Publication date | 2021-01-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Computers in Human Behavior (JOURNAL) |
| Journal identifiers | ISSN: 0747-5632 • E-ISSN: 1873-7692 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.chb.2020.106567 |
| OpenAlex | W3088896834 |
| Language | EN |
| Citations received | 7 |
| References cited | 70 |
Big Five personality traits · Extant taxon · Personality · Applied Psychology · Digital Marketing and Social Media · Knowledge Management and Sharing · Psychology · Social Psychology · Technology Adoption and User Behaviour
Investigating the Influence of Online Reviews on Consumer Purchase Decisions in the Online Food Delivery Industry
Analyzing tourist perceptions of creativity in Indonesian tourism
How does mobile device usage influence review helpfulness through consumer evaluation? Evidence from TripAdvisor
Unravelling the effects of two inconsistencies on online review helpfulness
Exploring the relationship between textual reviews and ratings of patients in online healthcare communities
Unlocking the power of multidimensional ratings
Tourist satisfaction and review helpfulness
Integrating Personality and Social Networks
Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1
Estimating the Helpfulness and Economic Impact of Product Reviews
Fake It Till You Make It
The influence of technology anxiety on consumer use and experiences with self-service technologies
Research Note —How Does Personality Matter? Relating the Five-Factor Model to Technology Acceptance and Use
Computer-Mediated Communication Effects on Disclosure, Impressions, and Interpersonal Evaluations
Exploring determinants of voting for the “helpfulness” of online user reviews
The impact of electronic word-of-mouth communication
Big data for big insights
Responding to negative online reviews
Do environmentally sustainable practices make hotels more efficient? A study of major hotels in Sri Lanka
The effects of traveling for business on customer satisfaction with hotel services
Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers
How power distance affects online hotel ratings
In search of patterns among travellers' hotel ratings in TripAdvisor
What do hotel customers complain about? Text analysis using structural topic model
Identifying emerging hotel preferences using Emerging Pattern Mining technique
The moderating role of context in the effects of choice attributes on hotel choice
Ensuring positive feedback
The business travel experience
Personality in 100,000 Words
A Behavioral Model of Rational Choice
Toward a Personology of the Consumer
| Citations per year | 1.75 |
|---|---|
| Citation span | 2022 - 2026 (5) |
| Highly cited | No |