Improving the resilience of SMEs in times of crisis

The impact of mobile money amid Covid‐19 in Zambia

Bibliographic Data

ID21594102
AuthorsWenxiu Nan (0000-0003-4695-4232, Franklin P. Perdue School of Business Salisbury University Salisbury Maryland USA, corresponding author), Minseok Park (0000-0002-1398-0429, Franklin P. Perdue School of Business Salisbury University Salisbury Maryland USA)
Year2022
Volume34
Issue4
Pages697-714
Publication date2022-05-01
Open AccessYes
TypeARTICLE
VenueJournal of International Development (JOURNAL)
Journal identifiersISSN: 0954-1748 • E-ISSN: 1099-1328
PublisherWiley (PUBLISHER • GB)
DOI10.1002/jid.3596
PMID35465458
OpenAlexW4200546812
LanguageEN
Citations received6
References cited34

This study investigates the impact of mobile money (MM) on SMEs' resilience and the associated business outcome in developing countries amid Covid‐19. Despite the potential of MM to improve SMEs' resilience, little evidence has been documented. Using Enterprise Survey data in Zambia, we show that SMEs are more likely than large firms to experience catastrophic sales decline, reflecting their inherent vulnerability. Further analysis reveals that this unfavourable effect can be effectively counteracted when SMEs incorporate MM into daily business. An important policy implication is that the use of digital technologies should be a key element of policy responses to Covid‐19

Business · Development economics · Economic growth · Economics · Financial crisis · Macroeconomics · Pandemic · Political science · Psychological resilience · COVID-19 Pandemic Impacts · Insurance and Financial Risk Management · Medicine · Supply Chain Resilience and Risk Management

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