Mediating Role of Service Quality in the Relationship Between Self-Determined Study Abroad Motivations and Satisfaction
Bibliographic Data
| ID | 21611264 |
|---|---|
| Authors | Attila Mucsi (0009-0005-6135-2629, Corvinus University of Budapest), Erzsébet Malota (0000-0001-5628-4354, Corvinus University of Budapest, corresponding author) |
| Year | 2025 |
| Volume | 29 |
| Issue | 4 |
| Pages | 618-636 |
| Publication date | 2025-09-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Studies in International Education (JOURNAL) |
| Journal identifiers | ISSN: 1028-3153 • E-ISSN: 1552-7808 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/10283153251316938 |
| OpenAlex | W4407078917 |
| Language | EN |
| Citations received | 2 |
| References cited | 42 |
This current research explores the relationships among self-determined study abroad motivations, perceived service quality and satisfaction in the field of international higher education. A sample of 426 international students from 56 countries was analyzed via PLS-SEM. The results show that self-determined motivations positively affect satisfaction, and that perceived service quality partially mediates the effect of self-determined motivations on satisfaction. This research is unique as it provides quantitative evidence that the influence of self-determined study abroad motivations on satisfaction through perceived service quality as a partial mediator is 70% stronger (ß=0.202) than the direct influence (ß=.119) of these motivations on satisfaction. Students who had a higher level of self-determined motivation rated service quality dimensions higher and subsequently were more satisfied with their experience at the host university and in the host country. Our insights may help higher education institutions customize their study abroad experience through understanding motivations and service quality requirements
Business · Higher education · Pedagogy · Political science · Service quality · Study abroad · International Student and Expatriate Challenges · Job Satisfaction and Organizational Behavior · Motivation and Self-Concept in Sports · Psychology · Social Psychology · Marketing
Self-Determination Theory
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“Push‐pull” factors influencing international student destination choice
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality
An assessment of the use of partial least squares structural equation modeling in marketing research
PLS-Sem
A new criterion for assessing discriminant validity in variance-based structural equation modeling
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Cross-Border Higher Education and Quality Assurance. Results from a Systematic Literature Review
Academic Satisfaction of International Students at Irish Higher Education Institutions
Acculturation
International students’ self-determined motivation, beliefs about classroom assessment, learning strategies, and academic adjustment in higher education
Student satisfaction and interaction in higher education
Self-determined motivation for studying abroad predicts lower culture shock and greater well-being among international students
The "What" and "Why" of Goal Pursuits
Differentiating autonomy from individualism and independence
Perceived locus of causality and internalization
A prospective model for aligning educational quality and student experience in international higher education
Student motivation and the 'feel good' factor
Choose wisely
Assessing administrative service quality in higher education
Higher education quality assessment model
Beyond Culture Learning Theory
Cultural Context and Psychological Needs in Canada and Brazil
| Unique citing works | 2 |
|---|---|
| Citations per year | 2 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 2 |