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Building employee commitment

How cultural intelligence and emotional intelligence affect work–family role conflict

Bibliographic Data

ID21620191
AuthorsNguyen Hong Quan (0000-0001-7685-8191, Foreign Trade University), Quan Hong Nguyen (Foreign Trade University Faculty of Business Administration, , Hanoi), Ngoc Ha Nguyen (0000-0002-8292-3209, Foreign Trade University), Ha Ngoc Nguyen (Foreign Trade University International Business Economics, , Hanoi), Hue Thi Thu Pham (Foreign Trade University International Business Economics, , Hanoi), Linh Thi Khanh Pham (0000-0002-4891-4237, Foreign Trade University International Business Economics, , Hanoi), Van Thi Khanh Nguyen (Foreign Trade University International Business Economics, , Hanoi), Chi Ngoc Ha Nguyen (Foreign Trade University Business Administration, , Hanoi)
Year2025
Volume36
Issue5
Pages1126-1156
Publication date2025-12-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueInternational Journal of Conflict Management (JOURNAL)
Journal identifiersISSN: 1044-4068 • E-ISSN: 1758-8545
PublisherEmerald (PUBLISHER)
DOI10.1108/ijcma-02-2025-0061
OpenAlexW4413997729
LanguageEN
References cited129

Purpose This study aims to investigate the relationship between emotional intelligence (EI), work–family role conflict (RC) and affective organizational commitment (AOC). The moderating roles of cultural intelligence (CI) and perceived organizational support (POS) in these relationships are also examined. Design/methodology/approach A questionnaire was developed to gather data from 832 employees of diverse nationalities working in multicultural organizations in Vietnam. Partial least squares structural equation modeling was used to test the hypotheses proposed. Findings The results of this study show that work–family RC mediates the relationship between EI and AOC. Additionally, EI and POS moderate the relationship between work–family RC and AOC. Finally, CI moderates two relationships: EI and work–family RC, work–family RC and AOC. Originality/value This paper provides a practical and theoretical foundation for understanding AOC in the Vietnamese context. By exploring the roles of CI, POS and EI, this study highlights ways to reduce work–family RC and enhance employee commitment

Cultural intelligence · Emotional intelligence · Work–family conflict · Communication · Family Business Performance and Succession · International Student and Expatriate Challenges · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology

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