Deviance due to fear of victimization

“Emotional Intelligence” a Game-Changer

Bibliographic Data

ID21620243
AuthorsSyed Jamal Shah (0000-0001-8296-0790, Harbin Institute of Technology), Syed Asad Ali Shah (0000-0002-3468-3570, Harbin Institute of Technology), Rizwan Ullah (0000-0002-8923-5046, Harbin Institute of Technology), Adnan Muhammad Shah (0000-0002-9638-3514, Harbin Institute of Technology)
Year2020
Volume31
Issue5
Pages687-707
Publication date2020-01-10
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueInternational Journal of Conflict Management (JOURNAL)
Journal identifiersISSN: 1044-4068 • E-ISSN: 1758-8545
PublisherEmerald (PUBLISHER)
DOI10.1108/ijcma-05-2019-0081
OpenAlexW3004286705
LanguageEN
Citations received5
References cited77

Purpose With a foundation in the conservation of resource theory, this paper aims to examine the validity of a conceptual model that explains the mechanism connecting perceived threat of terrorism to production deviance. The link between perceived threat of terrorism and production deviance was examined via emotional exhaustion. Notably, the study evaluated whether the relationship between perceived threat of terrorism and production deviance is mediated by emotional exhaustion and moderated by levels of emotional intelligence. Design/methodology/approach The study is cross-sectional in nature and data were collected from 432 pharmaceutical sales representatives who operate outdoors in the high-risk region. Two-step approach consisting confirmatory factor analysis and structural equation modeling was used for analysis. To examine conditional direct and indirect effects, the authors used model 8 in PROCESS. Findings Results were consistent with prediction made from the conceptual model in that emotional exhaustion partially mediated the relationship between perceived threat of terrorism and production deviance. This was particularly the case when emotional intelligence was low, but not when high. Likewise, perceived threat of terrorism exerted a direct effect on production deviance when emotional intelligence was low, but not when high. Originality/value The study is the first to examine the relationship between perceived threat of terrorism and production deviance. Moreover, no study to date has examined the mediating role of emotional exhaustion between perceived threat of terrorism and production deviance. Finally, up till now, it is unknown that emotional intelligence moderates the relationship of perceived threat of terrorism with emotional exhaustion and production deviance

Emotional exhaustion · Emotional intelligence · Originality · Political science · Structural equation modeling · Terrorism · Clinical Psychology · Emotional Intelligence and Performance · Job Satisfaction and Organizational Behavior · Leadership, Courage, and Heroism Studies · Psychology · Social Psychology

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