The impact of cultural intelligence on burnout among practitioners working with migrants

An examination of age, gender, training, and language proficiency

Bibliographic Data

ID21627832
AuthorsGabriele Puzzo (0000-0001-5730-1419, University of Bologna), Maha Yomn Sbaa (0000-0003-4920-3573, University of Bologna), Salvatore Zappalà (0000-0002-8679-1063, University of Bologna), Luca Pietrantoni (0000-0002-3966-3800, University of Bologna, corresponding author)
Year2024
Volume43
Issue5
Pages4443-4457
Publication date2024-02-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueCurrent Psychology (JOURNAL)
Journal identifiersISSN: 1046-1310 • E-ISSN: 1936-4733
PublisherSpringer Science and Business Media LLC (PUBLISHER)
DOI10.1007/s12144-023-04641-x
OpenAlexW4366768704
LanguageEN
Citations received2
References cited65

Migrants are a vulnerable population that often requires specialized care and support. Practitioners who work with migrants must be knowledgeable about the unique challenges they face. Some first-line practitioners are better equipped to work in intercultural environments because they possess higher cultural intelligence (CQ). This study aims to examine the impact of cultural intelligence on burnout among practitioners working in 15 countries. It also compares levels of CQ in relation to age, gender, education, intercultural training, and language proficiency in the workplace. The participants in the study were professionals working primarily with migrants (N = 258) from 15 countries. The results indicate that motivational cultural intelligence significantly reduces burnout levels, while the cognitive and the behavioural dimensions do not have any effect. Practitioners who have undergone intercultural training have higher levels of cultural intelligence, and this type of training may be effective in improving cultural intelligence. The study provides organizations with insight on how to select and train first-line practitioners, focusing on developing cultural competencies and intrinsic motivation to prevent burnout among their staff and ultimately improve the quality of services

Burnout · Cultural competence · Cultural diversity · Cultural intelligence · Emotional intelligence · Medical education · Pedagogy · Population · Sociology · Applied Psychology · Clinical Psychology · Emotional Intelligence and Performance · International Student and Expatriate Challenges · Job Satisfaction and Organizational Behavior · Medicine · Psychology · Social Psychology

Tools

Open DOIOpen Access