Seeking information about assistive technology
Exploring current practices, challenges, and the need for smarter systems
Bibliographic Data
| ID | 21642982 |
|---|---|
| Authors | Jamie Danemayer (0000-0002-0060-5160, University College London, corresponding author), Cathy Holloway (University College London), Youngjun Cho (0000-0001-5695-0759, University College London), Nadia Bianchi‐Berthouze (0000-0001-8921-0044, University College London), Nadia Berthouze, Aneesha Singh (0000-0003-0835-5802, University College London), William Bhot (University College London), Ollie Dixon (University College London), Marko Grobelnik (0000-0001-7373-5591, Jožef Stefan Institute), John Shawe-Taylor (0000-0002-2030-0073, University College London) |
| Year | 2023 |
| Volume | 177 |
| Pages | 103078 |
| Publication date | 2023-09-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Human-Computer Studies (JOURNAL) |
| Journal identifiers | ISSN: 1071-5819 • E-ISSN: 1095-9300 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ijhcs.2023.103078 |
| OpenAlex | W4376868826 |
| Language | EN |
| Citations received | 2 |
| References cited | 20 |
Ninety percent of the 1.2 billion people who need assistive technology (AT) do not have access. Information seeking practices directly impact the ability of AT producers, procurers, and providers (AT professionals) to match a user's needs with appropriate AT, yet the AT marketplace is interdisciplinary and fragmented, complicating information seeking. We explored common limitations experienced by AT professionals when searching information to develop solutions for a diversity of users with multi-faceted needs. Through Template Analysis of 22 expert interviews, we find current search engines do not yield the necessary information, or appropriately tailor search results, impacting individuals’ awareness of products and subsequently their availability and the overall effectiveness of AT provision. We present value-based design implications to improve functionality of future AT-information seeking platforms, through incorporating smarter systems to support decision-making and need-matching whilst ensuring ethical standards for disability fairness remain
Assistive technology · Business · Human–computer interaction · Information needs · Information seeking · Internet privacy · Knowledge management · World Wide Web · Assistive Technology in Communication and Mobility · Computer Science · Digital Accessibility for Disabilities · Medicine · Technology Use by Older Adults
| Citations per year | 1 |
|---|---|
| Citation span | 2024 - 2025 (2) |
| Highly cited | No |