Customer Engagement in Hospitality and Tourism Services
Bibliographic Data
| ID | 21652873 |
|---|---|
| Authors | Kevin Kam Fung So (0000-0002-4846-7481, University of South Carolina), Xiang Li (0000-0001-6509-2709, Temple College) |
| Year | 2020 |
| Volume | 44 |
| Issue | 2 |
| Pages | 171-177 |
| Publication date | 2020-02-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Hospitality & Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1096-3480 • E-ISSN: 1557-7554 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/1096348019900010 |
| OpenAlex | W3006496966 |
| Language | EN |
| Citations received | 9 |
| References cited | 21 |
Advertising · Business · Customer engagement · Geography · Hospitality · Hospitality industry · Hospitality management studies · Social media · Tourism · World Wide Web · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Marketing
Unveiling Customer Engagement in Destination Marketing
Exploring the Relationship Between Customer Experience, Revisit Intention, Customer Value and Engagement in the Hotel Industry
What Makes Tourism Short Video Engaging? A Machine Learning Perspective
Immersive Digital Tourism
Environmental CSR, Customer Equity Drivers, and Travelers’ Critical Outcomes
Industry as Contexts or Theory? A Systematic and Meta-Analysis of Status and Directions of Organizational Citizenship Behaviors in Hospitality
How Self-Identity and Social Identity Grow Environmentally Sustainable Restaurants’ Brand Communities Via Social Rewards
Customer journey research in tourism and hospitality
The interaction effect of emoji and social media content on consumer engagement
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands
Customer Engagement
Customer Engagement With Tourism Brands
S-D logic–informed customer engagement
Customer engagement
The Influence of Childhood Engagement in the Context of Hospitality Service Failure Evaluation
User Engagement in Festival Virtual Brand Communities
Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
Social media affordances
| Unique citing works | 9 |
|---|---|
| Citations per year | 3 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 9 |