The role of gender in shaping the destination service quality and its consequences
Bibliographic Data
| ID | 21653992 |
|---|---|
| Authors | Cansu Tosun (0000-0001-6599-6679, Department of Management, School of Business, Eisenhower Chair and Professor of Tourism Studies and Management The George Washington University Washington District of Columbia USA), Bekir Bora Dedeoglu (0000-0002-0722-3392, Department of Tourism Guiding Nevşehir Hacı Bektaş Veli University Nevşehir Turkey), Ahmet Usakli (0000-0002-7520-8629, Department of Tourism Administration Bogazici University Istanbul Turkey, corresponding author) |
| Year | 2024 |
| Volume | 26 |
| Issue | 4 |
| Publication date | 2024-07-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1099-2340 • E-ISSN: 1522-1970 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/jtr.2701 |
| OpenAlex | W4401286479 |
| Language | EN |
| Citations received | 4 |
| References cited | 93 |
This study investigates the moderating role of gender on the relationships between destination service quality, affective image, and revisit intention. A convenience sample of 1768 visitors to Macau was surveyed and 1424 useable questionnaires were analyzed. The destination service quality was measured using seven dimensions: (1) accommodation, (2) local transport, (3) cleanliness, (4) hospitality, (5) activities, (6) language communication, and (7) airport services. The data was analyzed using covariance‐based structural equation modeling. The results indicate that “ accommodation , local transport , hospitality, and airport services ” have positive effects on affective image, and affective image, in turn, positively influences revisit intention. The study also reveals three significant findings regarding the moderating role of gender. While the positive impact of hospitality on affective image were found to be stronger for female visitors, the positive impacts of local transport and airport services on affective image were found to be stronger for male visitors
Advertising · Business · Destinations · Political science · Service quality · Tourism · Cruise Tourism Development and Management · Customer Service Quality and Loyalty · Diverse Aspects of Tourism Research · Marketing
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| Citations per year | 4 |
|---|---|
| Citation span | 2025 - 2026 (2) |
| Highly cited | No |