Organizational Career Growth, Employee Voice, and Work Engagement
A Multigroup Analysis of Hotel Managers and Staff
Bibliographic Data
| ID | 21654132 |
|---|---|
| Authors | Charoenchai Agmapisarn (0000-0003-4198-0693, Graduate School of Tourism Management, National Institute of Development Administration Bangkok Thailand), Kritkorn Nawakitphaitoon (0000-0002-4252-3008, Graduate School of Human Resource Development, National Institute of Development Administration Bangkok Thailand, corresponding author), Siriporn KHETJENKARN (0000-0002-6500-6249, International College, Burapha University Chonburi Thailand) |
| Year | 2026 |
| Volume | 28 |
| Issue | 4 |
| Publication date | 2026-07-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1099-2340 • E-ISSN: 1522-1970 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/jtr.70398 |
| OpenAlex | W7167733842 |
| Language | EN |
| References cited | 77 |
This study examines how organizational career growth influences work engagement through employee voice and whether this process differs by job position. Drawing on the job demands–resources (JD‐R) model, social exchange theory, and self‐determination theory, this study applies partial least squares structural equation modeling (PLS‐SEM) and multigroup analysis to test the proposed model through an examination of survey data from 397 hotel employees in Thailand. The findings indicate that employee voice mediates the positive relationship between organizational career growth and work engagement. The effect of voice on engagement also differs between managerial and nonmanagerial employees. These results highlight the importance of fostering career growth opportunities and promoting voice systems to enhance engagement in the hospitality sector. Practical implications are provided for hotel HR departments, including strategies to design career development initiatives and strengthen communication mechanisms that address the distinct needs of managers and staff
Employee engagement · Employee voice · Hospitality · Hospitality industry · Job satisfaction · Social exchange theory · Structural equation modeling · Work engagement · Hospitality and Tourism Education · Human Resource and Talent Management · Job Satisfaction and Organizational Behavior
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| Highly cited | No |
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