The lived experience of UK health communication professionals during the Covid-19 pandemic
Bibliographic Data
| ID | 21696028 |
|---|---|
| Authors | Andrea Gregory (0000-0002-0711-7119, University of Huddersfield), Bill Nichols (0000-0002-4503-2423, Buckinghamshire New University), John Underwood (0000-0003-3220-8757, Buckinghamshire New University) |
| Year | 2021 |
| Volume | 25 |
| Issue | 2 |
| Pages | 105-124 |
| Publication date | 2021-05-11 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Communication Management (JOURNAL) |
| Journal identifiers | ISSN: 1363-254X • E-ISSN: 1478-0852 |
| Publisher | Emerald (PUBLISHER) |
| DOI | 10.1108/jcom-01-2021-0014 |
| OpenAlex | W3146085153 |
| Language | EN |
| Citations received | 4 |
| References cited | 12 |
Purpose This research explores approaches to, impacts of and reflections on the Covid-19 pandemic for professional communicators in the English National Health Service. It was undertaken in order to understand and analyse their lived experience and make recommendations for improving future system-wide performance. Design/methodology/approach Given the work pressure and additional commitments that communication practitioners have when working in crisis, the researchers chose a single data collection method. Qualitative and quantitative data collection was undertaken using an extensive self-completion survey instrument. Findings Ten distinct themes covering four time phases: crisis preparedness, entering the crisis, pandemic peak and post “first-wave” are discussed. They examine crisis readiness, to shifts in priorities and communication approaches to system-wide leadership and integration and the re-positioning of communication as a central player in pandemics. Practical implications The research outlines a number of areas for improvement along with practical recommendations for actions in the health system in readiness for future pandemics. Originality/value This is the first time the lived experience of communicators working through a pandemic at all levels in a national health system has been researched in the public relations literature
Business · Crisis communication · Data collection · Originality · Pandemic · Political science · Preparedness · Public health · Public relations · Qualitative research · Sociology · Disaster Management and Resilience · Engineering · Media Influence and Health · Medicine · Nursing · Psychology · Public Relations and Crisis Communication
| Unique citing works | 4 |
|---|---|
| Citations per year | 1 |
| Citation span | 2022 - 2026 (5) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 4 |