Formal versus informal supervisor socio‐emotional support behaviours and employee trust
The role of cultural power distance
Bibliographic Data
| ID | 21698068 |
|---|---|
| Authors | Jaee Cho (0000-0001-5866-8845, Hong Kong University of Science and Technology Kowloon Hong Kong, corresponding author), S Arzu Wasti (0000-0001-7809-5925, Sabanci University Istanbul Turkey), Krishna Savani (0000-0002-6934-1917, The Hong Kong Polytechnic University Kowloon Hong Kong), Hwee Hoon Tan (0000-0002-9841-6447, Singapore Management University Singapore City Singapore), Michael W Morris (0000-0002-2224-2495, Columbia University New York New York USA) |
| Year | 2024 |
| Volume | 27 |
| Issue | 2 |
| Pages | 203-218 |
| Publication date | 2024-06-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Asian Journal Of Social Psychology (JOURNAL) |
| Journal identifiers | ISSN: 1367-2223 • E-ISSN: 1467-839X |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/ajsp.12590 |
| OpenAlex | W4389228881 |
| Language | EN |
| References cited | 92 |
This research investigates how formal versus informal supervisor support behaviours shape employees' affect‐ and cognition‐based trust across cultures of varying power distance. Using data from in‐depth interviews, Study 1 found that trust‐enhancing supervisor behaviours were more formal, status conscious and imposing in India (a high power distance culture) than in the Netherlands (a low power distance culture); unlike in India, supervisors acted more like friends or equals with their subordinates in the Netherlands. Using vignettes, Study 2 found that, compared to informal support behaviours, formal support behaviours increased both affect‐ and cognition‐based trust among Indian participants, but among US participants, formal support behaviours only increased cognition‐based trust. Study 3 conceptually replicated those findings by manipulating power distance in an organization. Together, the findings from these three studies suggest that supervisors' formal socio‐emotional support behaviours are particularly effective in increasing affect‐based trust in societal and organizational cultures that are high power distance
Cognition · Hofstede's cultural dimensions theory · Management · Supervisor · Cultural Differences and Values · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology
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| Highly cited | No |
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