Appreciation in hospitality workplaces, a job characteristics model application from a Generation Z perspective
Bibliographic Data
| ID | 21698547 |
|---|---|
| Authors | Marco Haid (0000-0001-7984-5791, Division of Management in Health and Sport Tourism, UMIT Tirol – Private University for Health Sciences, Medical Informatics and Technology, Hall in Tirol, Austria, corresponding author), Julia N Albrecht (0000-0002-5409-0799, University of Otago), Carolin Niederkofler (Division of Management in Health and Sport Tourism, UMIT Tirol – Private University for Health Sciences, Medical Informatics and Technology, Hall in Tirol, Austria), Daniel Moser (0000-0001-9324-3965, Division of Management in Health and Sport Tourism, UMIT Tirol – Private University for Health Sciences, Medical Informatics and Technology, Hall in Tirol, Austria) |
| Year | 2024 |
| Pages | 1-15 |
| Publication date | 2024-07-09 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Current Issues in Tourism (JOURNAL) |
| Journal identifiers | ISSN: 1368-3500 • E-ISSN: 1747-7603 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/13683500.2024.2370385 |
| OpenAlex | W4400515631 |
| Language | EN |
| Citations received | 4 |
| References cited | 40 |
Hospitality businesses are struggling to recruit and retain employees at all levels, with Generation Z employees being among the drivers of what is termed The Great Resignation. Employee appreciation and recognition have long been considered important elements in improving organisations’ productivity, motivation, and retention. This paper empirically explores the linkages between appreciation and job core characteristics and meaningfulness as per the Job Characteristics Model. It demonstrates the importance of the factor of job significance for Generation Z as well as of feedback. Contextual factors such as relationships with colleagues and superiors, organisational culture, and role-modelling of leaders emerge as positive elements of work environments favoured by Generation Z employees in hospitality. Theoretical contributions address the suitability of the model in this context and the need to incorporate moderator effects pertaining to appreciation therein
Business · Economics · Hospitality · Hospitality industry · Job creation · Labour economics · Political science · Tourism · Computer Science · Generational Differences and Trends · Human Resource and Talent Management · Retirement, Disability, and Employment · Marketing
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| Citations per year | 2 |
|---|---|
| Citation span | 2024 - 2026 (3) |
| Highly cited | No |