Emotional labor resources and hotel employee well-being
A conservation of resources theory perspective
Bibliographic Data
| ID | 21698590 |
|---|---|
| Authors | Jinok Susanna Kim (0000-0002-1773-5893, Macau University of Science and Technology), Ben Kok Goh (0009-0006-5754-9530, Macau University of Science and Technology), C M Hall (0000-0002-7734-4587, University of Canterbury), Myung Ja Kim (0000-0002-8077-8503, Macau University of Science and Technology, corresponding author) |
| Year | 2025 |
| Pages | 1-10 |
| Publication date | 2025-09-11 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Current Issues in Tourism (JOURNAL) |
| Journal identifiers | ISSN: 1368-3500 • E-ISSN: 1747-7603 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/13683500.2025.2557520 |
| OpenAlex | W4414142681 |
| Language | EN |
| Citations received | 3 |
| References cited | 19 |
Using Conservation of Resources theory, this study investigates the intricate relationships between hotel employees’ emotional labour, well-being (mindfulness, job satisfaction, quality-of-life), and turnover intentions. A survey of 393 Korean hotel staff revealed that coping methods, proactive customer service, and service recovery work positively influence mindfulness and job satisfaction. Emotional regulation had negative effects. Comparative analyses uncovered key differences between low and high turnover risk groups. The findings emphasise the importance of cultivating a supportive work environment and the central role of job satisfaction in enhancing overall employee well-being. The study offers valuable insights for hotel managers to promote staff welfare and retention
Conservation of resources theory · Emotional labor · Hospitality industry · Hotel industry · Human resource management · Tourism · Emotional Intelligence and Performance · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior
The state of the heart
Findings all psychologists should know from the new science on subjective well-being.
Psychological resilience, organizational resilience and life satisfaction in tourism firms
The Influence of Culture, Community, and the Nested‐Self in the Stress Process
Dual-squeeze effect
Emotional intelligence as a catalyst for emotional solidarity in tourism
Work-family policies and perceived organisational support as drivers of well-being and satisfaction among employees in the tourism industry
Current workplace issues and behaviours in tourism and hospitality
Conservation of Resources in the Organizational Context
The relationship between customer-related social stressors and job outcomes
Personality, emotional experience, and efforts to control emotions
| Citations per year | 3 |
|---|---|
| Citation span | 2025 - 2026 (2) |
| Highly cited | No |