Workplace ostracism and prosocial service behaviours
The role of work engagement
Bibliographic Data
| ID | 21699035 |
|---|---|
| Authors | Chien-Yun Yuan (Department of Marketing & Logistics Management, Chihlee University of Technology, New Taipei City, Country), Chien-Yu Chen (0000-0003-2738-9629, Department of Marketing & Logistics Management, Chihlee University of Technology, New Taipei City, Country, corresponding author), Yu-Ming Fei (0000-0001-8184-3250, Department of Marketing & Logistics Management, Chihlee University of Technology, New Taipei City, Country), Chu-Hwa Yan (Department of Information Management, Kang Ning University, Taipei, Taiwan) |
| Year | 2022 |
| Volume | 25 |
| Issue | 16 |
| Pages | 2665-2678 |
| Publication date | 2022-08-18 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Current Issues in Tourism (JOURNAL) |
| Journal identifiers | ISSN: 1368-3500 • E-ISSN: 1747-7603 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/13683500.2021.1974356 |
| OpenAlex | W3197834183 |
| Language | EN |
| Citations received | 1 |
| References cited | 68 |
Researchers and managers have identified the crucial role of workplace ostracism on work effectiveness. However, past studies have not reached a conclusion about the effect of workplace ostracism on work outcomes and its mediating mechanism. Therefore, this study bridges this research gap by exploring the association between workplace ostracism and prosocial service behaviours and examining the role of work engagement. Data with a four-week time lag research design were collected from 237 hotel employees. The results revealed that workplace ostracism had no influence on role-prescribed service behaviours (RPSBs), extra-role service behaviours (ERSBs), and employee cooperation. Work engagement fully mediated the influence of workplace ostracism on RPSBs, ERSBs, and employee cooperation. The role of work engagement cannot be neglected when influencing employees’ prosocial service behaviours through workplace ostracism
Business · Employee engagement · Ostracism · Political science · Prosocial behavior · Public relations · Work engagement · Applied Psychology · Death Anxiety and Social Exclusion · Grief, Bereavement, and Mental Health · Psychology · Religion, Spirituality, and Psychology · Social Psychology · Marketing
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| Citations per year | 0.5 |
|---|---|
| Citation span | 2024 - 2024 (1) |
| Highly cited | No |