Organizational level antecedents of value co-destruction in hospitality industry
An investigation of the moderating role of employee attribution
Bibliographic Data
| ID | 21699484 |
|---|---|
| Authors | Uchechukwu Edwin Ukeje (0000-0003-1404-3100, Estonian Entrepreneurship University of Applied Sciences, Tallin, Estonia), Taiwo Temitope Lasisi (0000-0003-1912-5391, Faculty of Tourism, Eastern Mediterranean University, Famagusta, North Cyprus, Turkey, corresponding author), Kayode Kolawole Eluwole (0000-0001-9993-3449, Faculty of Tourism, Eastern Mediterranean University, Famagusta, North Cyprus, Turkey), Eneken Titov (0000-0002-5119-0823, Estonian Entrepreneurship University of Applied Sciences, Tallin, Estonia), Ali Ozturen (0000-0001-8879-1916, Faculty of Tourism, Eastern Mediterranean University, Famagusta, North Cyprus, Turkey) |
| Year | 2021 |
| Volume | 24 |
| Issue | 6 |
| Pages | 842-856 |
| Publication date | 2021-03-19 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Current Issues in Tourism (JOURNAL) |
| Journal identifiers | ISSN: 1368-3500 • E-ISSN: 1747-7603 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/13683500.2020.1763928 |
| OpenAlex | W3028366673 |
| Language | EN |
| Citations received | 10 |
| References cited | 72 |
The recent upsurge in theoretical advances in value co-creation in service organizations provides the credo to uncover the likely predictors of value co-destruction which may sometimes be the end point of the co-creation process. Thus, this paper aims to investigate how hotel employees’ perception of leadership support, supportive organizational climate and management’s commitment to value co-creation predicts value co-destruction in their organization. The survey was designed to solicit data that will help in answering our main research question; what organizational level factors are responsible for mitigating the deleterious effect of value co-destruction in hospitality industry? In total, 475 hotel employees from sub-Saharan Africa (Nigeria) were surveyed to gather data that was subjected to SEM analysis. The findings confirm leadership support, supportive climate and management’s commitment as predictors of value co-destruction while employee attribution only moderates the relationship between management’s commitment to value co-creation and value co-destruction. This study unearths the importance of organizational involvement in militating against value co-destruction. Within the specific context of hoteling, management’s commitment to value co-creation is moderated by employee attribution style. Practical implications with industry focused best practices are recommended
Attribution · Business · Business administration · Co-Creation · Employee engagement · Hospitality · Hospitality industry · Organizational commitment · Political science · Public relations · Tourism · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Psychology · Service and Product Innovation · Social Psychology · Marketing
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| Unique citing works | 10 |
|---|---|
| Citations per year | 1,67 |
| Citation span | 2020 - 2026 (7) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 9 |