Government crisis messaging on social media, citizen online engagement and compliance with policies
Bibliographic Data
| ID | 21723389 |
|---|---|
| Authors | Xu Han (0000-0003-4414-8341, University of Maryland, corresponding author), Cory Baird (University of Maryland) |
| Year | 2024 |
| Volume | 26 |
| Issue | 3 |
| Pages | 613-634 |
| Publication date | 2024-03-03 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Public Management Review (JOURNAL) |
| Journal identifiers | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2022.2103843 |
| OpenAlex | W4292026351 |
| Language | EN |
| Citations received | 19 |
| References cited | 62 |
To examine the impacts of government crisis messaging on social media, we draw on Situation Crisis Communication Theory to classify government messages related to COVID-19 and develop theories about how these messages affect citizen online engagement and offline compliance. We utilize gradient boosting trees to classify tweets of fifty U.S. governors from March to December 2020. To mitigate social desirability bias, we connect social media data with mobility data, which reveals actual compliance with policies. Using two-way fixed effects, we show that governors’ informational, instructional, and compassionate messages are consistently associated with increased citizen online engagement with state government. The online engagement, in turn, correlates with compliance with stay-at-home orders and advisories to avoid non-essential travel except in Republican-controlled states. Meanwhile, governors’ instructional, compassionate, and praising messages are directly associated with better compliance. However, the direct associations except for compassionate ones disappear in the last four months of 2020
Business · Political science · Public relations · Social media · Disaster Management and Resilience · Psychology · Public Relations and Crisis Communication · Social Media and Politics · Social Psychology
Local government social media use, citizen satisfaction, and citizen compliance
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Mediation analysis of public emotions in response to policy implementation performance during crises
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Challenges and Opportunities in Leveraging Digital Visual Communication for Public Relations in Government Welfare Schemes
State‐level politicization of crisis communication on Twitter during Covid ‐19
Count on trust
The effect of institutional trust on the relationship between social media as an information resource and policy non-compliance
Repairing public trust through communication in health crises
Compliance with Covid-19 preventive policies and governmental transparency
Influence of citizen relationship management system on citizen participation in Taiwan
Queering the Social Media Narrative
An Introduction to Statistical Learning
How to encourage “Togetherness by Keeping Apart” amid Covid-19? The ineffectiveness of prosocial and empathy appeals
Why Washington Won't Work
The effectiveness of moral messages on public health behavioral intentions during the Covid-19 pandemic
Crisis and Emergency Risk Communication as an Integrative Model
The rise of Covid-19 cases is associated with support for world leaders
Evaluating Covid-19 Public Health Messaging in Italy
The Emotional Path to Action
Distribution of the product confidence limits for the indirect effect
Protecting Organization Reputations During a Crisis
RMediation
Social media in emergency management
Political Beliefs affect Compliance with Covid-19 Social Distancing Orders
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Social Learning Theory and the Health Belief Model
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Partisan Selective Sharing
The Relative Trustworthiness of Inferential Tests of the Indirect Effect in Statistical Mediation Analysis
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The Ecology of Emergency Management Work in the Digital Age
When Social Media Become Hostile Media
Mapping government social media research and moving it forward
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Connecting citizens and local governments? Social media and interactivity in major U.S. cities
A sentiment analysis of U.S. local government tweets
Public employees' use of social media
Citizen–government collaboration on social media
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A framework for interpreting social media interactions in the public sector
Crisis Coordination and the Role of Social Media in Response to Covid-19 in Wuhan, China
Taming Deep Uncertainty
Does Twitter Increase Perceived Police Legitimacy
The Effects of Governmental and Individual Predictors on Covid ‐19 Protective Behaviors in China
The moderator–mediator variable distinction in social psychological research
Increasing Covid-19 vaccination intentions
E‐Government and the Transformation of Service Delivery and Citizen Attitudes
The New Personal Influence
Effects of Transparency on the Perceived Trustworthiness of a Government Organization
Unconscious Bias in Citizens’ Evaluations of Public Sector Performance
Machine Learning for Public Administration Research, With Application to Organizational Reputation
Public health and public trust
Partisan Polarization Is the Primary Psychological Motivation behind Political Fake News Sharing on Twitter
| Unique citing works | 19 |
|---|---|
| Citations per year | 4.75 |
| Citation span | 2022 - 2026 (5) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 19 |