Information-sharing in a turbulent Public sector
Is more always better? Exploring information overload among civil servants during complex workplace changes
Bibliographic Data
| ID | 21723760 |
|---|---|
| Authors | Jan Wynen (0000-0003-1456-968X, University of Antwerp, corresponding author), Jan Boon (0000-0003-0580-0069, Hasselt University), Dries Van Doninck (0000-0001-7393-9391, University of Antwerp) |
| Year | 2026 |
| Volume | 28 |
| Issue | 7 |
| Pages | 2250-2277 |
| Publication date | 2026-07-03 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Management Review (JOURNAL) |
| Journal identifiers | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2025.2538784 |
| OpenAlex | W4412733269 |
| Language | EN |
| References cited | 62 |
In today’s turbulent public sector landscape, workplace changes have become the norm, often introducing uncertainty and a feeling of diminished control among civil servants. Information plays a pivotal role in helping employees navigate these changes successfully. However, as changes become more intricate, the information that civil servants encounter grows increasingly complex. Paradoxically, the well-intentioned influx of information can cause information overload, a state of stress arising when the volume of information available surpasses an individual’s capacity to process it. Our analysis finds evidence of such a paradox, showing that information can become a hindrance during workplace changes, heightening stress levels
Business · Civil servants · Information overload · Information sharing · Political science · Public relations · Public sector · Knowledge Management and Sharing · Personal Information Management and User Behavior · Public Administration · Technostress in Professional Settings
Computers, communications, and the public interest.
Cognitive Load Theory
Information Processing as an Integrating Concept in Organizational Design
The dark side of information
Explaining Development and Change in Organizations
An Analysis of Sample Attrition in Panel Data
Organization Design
Definition, symptoms and risk of techno-stress
Uncertainty During Organizational Change
The problem of information overload in business organisations
What happens when the going gets tough? Linking change scepticism, organizational identification, and turnover intentions
A Closer Look at What Goes Wrong
Empirical investigation of Facebook discontinues usage intentions based on SOR paradigm
Psychological and Health Outcomes of Perceived Information Overload
What Are We Weighting For
Predictors of change outcomes in mandated change
The Concept of Information Overload
The Management of Change in Public Organizations
The role of hindrance stressors in the job demand–control–support model of occupational stress
Public management reform and organizational performance
Change Leadership and Public Sector Organizational Change
Specificity of Change Management in Public Organizations
Motivated to Adapt? The Role of Public Service Motivation as Employees Face Organizational Change
Change leadership and change embeddedness in public organizations
Structural reform histories and perceptions of organizational autonomy
Does organizational adaptation really matter? How mission change affects the survival of U.S. federal independent agencies, 1933–2011
Employees’ Change Support in the Public Sector—A Multi‐Time Field Study Examining the Formation of Intentions and Behaviors
Managing Successful Organizational Change in the Public Sector
Politics and Public Infrastructure Investments in Local Governments
Escape from the Iron Cage? Organizational Change and Isomorphic Pressures in the Public Sector
The Administrative Dispute Resolution Act of 1990
Are public organizations suffering from repetitive change injury? A panel study of the damaging effect of intense reform sequences
A Global Measure of Perceived Stress
| Citation velocity | historical |
|---|---|
| Highly cited | No |