Effective or ineffective? Using ChatGPT for staffing in the hospitality industry

Bibliographic Data

ID21864740
AuthorsNirmeen Elmohandes (0000-0002-3368-5793, University of Debrecen), Mostafa N M MARGHANY (0000-0001-7435-7369, University of Essex), Mostafa Marghany
Year2023
Volume36
Pages3617
Publication date2023-11-01
Open AccessYes
TypeARTICLE
VenueEuropean Journal of Tourism Research (JOURNAL)
Journal identifiersISSN: 1994-7658 • E-ISSN: 1314-0817
PublisherVarna University of Management (PUBLISHER • BG)
DOI10.54055/ejtr.v36i.3286
OpenAlexW4388131288
LanguageEN
Citations received5
References cited12

Artificial intelligence tools, for example, ChatGPT, are designed for use in various contexts. This research aims to interview ChatGPT (Generative Pre-trained Transformer) about its usage for staffing in the hospitality industry. This is one of only a handful of studies in the hospitality research field to include an interview with the ChatGPT, highlighting its positive aspects, shortcomings, and implications for employers and job seekers. This interview revealed that ChatGPT can be used in candidate screening, virtual interviews based on evaluation criteria, pre- employment assessment, training assistance, and language support. However, the dark side of using ChatGPT can include potential biases, the limitation of emotional intelligence, the possibility of misinterpretation, and the restriction of domain-specific knowledge. Our results have significant implications for the hospitality industry regarding whether ChatGPT can play an influential role in the recruitment process despite its limitations

Business · Economics · Hospitality · Hospitality industry · Knowledge management · Management · Political science · Public relations · Seekers · Staffing · Tourism · AI and HR Technologies · Applied Psychology · Artificial Intelligence in Healthcare and Education · Computer Science · Psychology · Retirement, Disability, and Employment · Marketing

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