Perceptions of commercial hospitality space
The case of a UK university campus hotel
Bibliographic Data
| ID | 21872850 |
|---|---|
| Authors | Brian Hay (0000-0002-6678-1319, Heriot-Watt University Malaysia, corresponding author) |
| Year | 2020 |
| Volume | 10 |
| Issue | 3 |
| Pages | 243-262 |
| Publication date | 2020-09-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Hospitality & Society (JOURNAL) |
| Journal identifiers | ISSN: 2042-7913 • E-ISSN: 2042-7921 |
| Publisher | Intellect (PUBLISHER • GB) |
| DOI | 10.1386/hosp_00022_1 |
| OpenAlex | W3042371169 |
| Language | EN |
| Citations received | 4 |
| References cited | 17 |
Over the past decade, there has been a growth in the number of hotels built on university campuses, in Europe, Asia and the United States. Originally, such hotels were often associated with a university’s hotel school and their hospitality programme; however, an increasing number of full-service campus hotels have recently been developed, with no such connections. Through 30 interviews with Heriot-Watt University staff and students, this study explores their perceptions of a newly built commercial hotel on their campus. The findings highlighted the different opinions held by students and staff as to the benefits of a campus hotel and suggested that they were viewed by both as contested hospitality spaces. However, this study submits that if they were more welcoming to students and staff and were better aligned with the ethos of the university, this would aid in their acceptance into the wider university community
Business · Civil engineering · Ethos · Hospitality · Hospitality management studies · Hotel management · Perception · Political science · Public relations · Sociology · Tourism · University campus · Customer Service Quality and Loyalty · Diverse Aspects of Tourism Research · Engineering · Hospitality and Tourism Education · Psychology · Marketing
| Citations per year | 0.67 |
|---|---|
| Citation span | 2020 - 2026 (7) |
| Highly cited | No |