Belf Courses and Iranian Learners’ Perception Regarding Success in Business Communication

The present qualitative study aimed to investigate the role of Business English as Lingua Franca (BELF) courses in learners’ success in communication in an Iranian company. In doing so, 25 adult BELF learners were selected from an automotive parts manufacturing company in Tehran, Iran. They were the employees of a company consisting of men and women in the 30 to 45 age group who worked in different departments as bosses, middle managers, top managers, and directors. Their English proficiency levels were elementary, pre-intermediate, and intermediate. The participants took part in the interviews and answered a 20-item questionnaire. The questionnaire mainly focused on using English in the workplace. The interviews primarily focused on eliciting the respondents’ views regarding the benefits of using English at the workplace. The interviews and respondents’ answers to the questionnaire showed that BELF courses lead to job performance efficiency, higher self-confidence when communicating, willingness to use more English at the workplace, and fewer misunderstandings. It also could enhance participants’ language proficiency level and communication skills. Moreover, participation in BELF courses could facilitate English in the workplace and encourage a professional atmosphere compared to the past

Business communication · Communication skills · Language proficiency · Medical education · Pedagogy · Perception · Willingness to communicate · EFL/ESL Teaching and Learning · Medicine · Psychology · Second Language Learning and Teaching · Social Psychology