Supporting Educational Administration via Emergent Technologies

A Case Study for a Faculty of Engineering in Foreign Languages

Bibliographic Data

ID22045905
AuthorsBeatrice-Iuliana Uta (Universitatea Națională de Știință și Tehnologie Politehnica București), Maria-Iuliana Dascalu (0000-0001-8824-5704, Universitatea Națională de Știință și Tehnologie Politehnica București, corresponding author), Ana-Maria Neagu (0000-0002-9660-4380, Universitatea Națională de Știință și Tehnologie Politehnica București), Raluca Ioana Guica (Universitatea Națională de Știință și Tehnologie Politehnica București), Iulia-Elena Teodorescu (Universitatea Națională de Știință și Tehnologie Politehnica București)
Year2025
Volume16
Issue1
Pages29
Publication date2025-12-25
Open AccessYes
TypeARTICLE
VenueEducation Sciences (JOURNAL)
Journal identifiersISSN: 2227-7102 • E-ISSN: 2227-7102
PublisherMDPI AG (PUBLISHER • IT)
DOI10.3390/educsci16010029
OpenAlexW7117303025
LanguageEN
References cited23

Although emerging technologies are increasingly adopted in teaching and learning, their potential to enhance educational administration remains underexplored. In particular, few studies examine how conversational agents, virtual reality (VR), and robotic process automation (RPA) can jointly streamline administrative workflows in multilingual and multicultural university environments. This study addresses this gap by presenting an integrated solution deployed on the website of an engineering faculty where programs are delivered in foreign languages. The proposed system combines a multilingual chatbot, a VR-based administrative guide and virtual tour, and RPA modules supporting certificate generation, password resets, and exam scheduling. Through an A/B usability test, usage analytics, and qualitative feedback, we evaluate the effectiveness of these technologies in improving access to information, reducing response time, and lowering administrative workload. Results show that this triad significantly enhances efficiency and student experience, particularly for international students requiring continuous support. The paper contributes a replicable model for leveraging emerging technologies in educational administration and offers insights for institutions seeking scalable and student-centered digital transformation

Certificate · Educational technology · Foreign language · Password · Qualitative research · Usability · Workflow · AI in Service Interactions · Business Process Modeling and Analysis · Robotic Process Automation Applications

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