Influence of doctor-patient trust on the adoption of mobile medical applications during the epidemic

A UTAUT-based analysis

Bibliographic Data

ID22072882
AuthorsDong Meng (0000-0002-4580-4673, Shanghai Jiao Tong University), Zhenyi Guo (0009-0004-1800-7136, Shanghai Jiao Tong University, corresponding author)
Year2024
Volume12
Pages1414125-1414125
Publication date2024-08-19
Open AccessYes
TypeARTICLE
VenueFrontiers in Public Health (JOURNAL)
Journal identifiersISSN: 2296-2565 • E-ISSN: 2296-2565
PublisherFrontiers Media SA (PUBLISHER • CH)
DOI10.3389/fpubh.2024.1414125
PMID39224557
OpenAlexW4401686819
LanguageEN
Citations received2
References cited11

This study examines the factors influencing users’ intention to continue using mobile medical apps within the framework of the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Through a combination of questionnaire surveys and interviews, the research finds that doctor-patient trust, Performance Expectancy (PE), social influence, and facilitating conditions significantly impact users’ intention to utilize mobile medical apps. Furthermore, the study reveals the moderating effect of doctor-patient trust on social influence, indicating an increased trust level during the epidemic, attributed to positive media coverage, complimentary medical services, and risk-sharing initiatives. These results provide valuable insights for the field of internet healthcare, COVID-19 response strategies, health information management, and the advancement of digital health technologies, spotlighting the pivotal roles of trust, PE, and social influence in fostering sustained engagement with mobile health apps

Family medicine · Internet privacy · Computer Science · Digital Marketing and Social Media · Medicine · Mobile Health and mHealth Applications · Technology Adoption and User Behaviour

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Open DOIOpen Access