A Sociotechnical Approach to the Museum Congestion Management Problem
Bibliographic Data
| ID | 22108568 |
|---|---|
| Authors | Athina Thanou (0000-0002-9182-7884, National Technical University of Athens), Eirini Eleni Tsiropoulou (0000-0003-1322-1876, University of New Mexico), Symeon Papavassiliou (0000-0002-9459-318X, National Technical University of Athens) |
| Year | 2020 |
| Volume | 7 |
| Issue | 2 |
| Pages | 563-568 |
| Publication date | 2020-04-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | IEEE Transactions on Computational Social Systems (JOURNAL) |
| Journal identifiers | ISSN: 2329-924X • E-ISSN: 2373-7476 |
| Publisher | Institute of Electrical and Electronics Engineers (IEEE) (PUBLISHER) |
| DOI | 10.1109/tcss.2019.2963558 |
| OpenAlex | W3008208911 |
| Language | EN |
| Citations received | 2 |
| References cited | 15 |
In this article, a sociotechnical consideration of the congestion management problem in museums is presented, by treating museums as dynamic social systems, where the momentum of the experience is controlled by visitors themselves. Visitors are considered as prospect-theoretic utility maximizers, whose behavioral risk attitudes affect not only their personal decisions and experiences but also those of others, thus creating an interdependent social system. To address the congestion problem within such a probabilistic and uncertain environment, pricing is introduced as an effective mechanism to drive visitor actions in efficient operation points, preserving museum operation stability. The corresponding problem of determining the time invested by each visitor at museum exhibits toward optimizing their obtained experience, as expressed via properly designed prospect-theoretic utility functions with pricing, is formulated and treated as a noncooperative game. The theory of S-modular games is adopted to prove existence and convergence to Nash equilibrium. Based on this framework, we study and analyze the validity and effectiveness of pricing as a tool to manage congestion in museums
Economics · Game theory · Interdependence · Knowledge management · Microeconomics · Modular design · Nash equilibrium · Operations research · Probabilistic logic · Sociology · Sociotechnical system · Visitor pattern · Auction Theory and Applications · Computer Science · Economic and Environmental Valuation · Engineering · Transportation Planning and Optimization · Artificial Intelligence
| Unique citing works | 2 |
|---|---|
| Citations per year | 0.67 |
| Citation span | 2023 - 2024 (2) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 2 |