Procurement practices, leadership style and employee-perceived service quality towards the perceived public health sector performance in Zimbabwe
Bibliographic Data
| ID | 22110404 |
|---|---|
| Authors | Lovemore Chikazhe (0000-0001-7030-3507, Chinhoyi University of Technology, corresponding author), Thomas Bhebhe (Chinhoyi University of Technology), Marian Tukuta (0000-0002-8853-4992, Chinhoyi University of Technology), Oniwel Chifamba (Chinhoyi University of Technology), Brighton Nyagadza (0000-0001-7226-0635, University of Zimbabwe) |
| Year | 2023 |
| Volume | 9 |
| Issue | 1 |
| Publication date | 2023-12-31 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Cogent Social Sciences (JOURNAL) |
| Journal identifiers | ISSN: 2331-1886 • E-ISSN: 2331-1886 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/23311886.2023.2198784 |
| OpenAlex | W4366782156 |
| Language | EN |
| Citations received | 2 |
| References cited | 42 |
The public sector performance can be judged through the ability to deliver expected service to residents within the community. The purpose of this study was to examine the influence of leadership style and employee-perceived service quality on perceived public health sector performance. Also, the study sought to understand whether procurement practices mediate the effect of leadership style on perceived service quality. A cross-sectional survey of 380 public health sector employees was conducted in Mashonaland central Province in Zimbabwe between September and October 2022. Structural equation modelling (SEM) in AMOS Version 25 was employed to test research hypotheses. The study established that both leadership style and perceived service quality influence public health sector performance. The study further concluded that procurement practices partially mediate the influence of leadership style on perceived service quality. Also, the study established that employee-perceived service quality partially mediate the influence of procurement practices on perceived public health sector performance. Finally, the study found out that employee-perceived service quality partially mediate the influence of leadership style on perceived public health sector performance
Business · Leadership style · Political science · Procurement · Public relations · Public sector · Public service · Service quality · Structural equation modeling · Tertiary sector of the economy · Customer Service Quality and Loyalty · Healthcare Quality and Satisfaction · Patient Satisfaction in Healthcare · Psychology · Marketing
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| Unique citing works | 2 |
|---|---|
| Citations per year | 1 |
| Citation span | 2024 - 2026 (3) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 2 |